Head of Global Retention- Senior Director/VP (Hybrid- NYC)

Responsibilities

• Leads the development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences.
• Defines and improves retention standards, frameworks, and playbooks across client segments, linking renewal processes, client experience, escalations, executive engagement, and value realization.
• Owns risk segmentation and maintains a forward-looking view of retention and renewal risk, including contract expirations, commercial exposure, service concerns, client sentiment, product dependencies, and delivery commitments.
• Partners internally with Segment Leads, PALs, Account Managers, and client teams to embed retention into account strategy, executive alignment, business reviews, roadmaps, and renewal planning.
• Drives collaboration across GSMS, business units, and support teams to focus resources, act early on at-risk accounts, and remove barriers to successful renewals.
• Tracks and communicates retention performance, key trends, and root causes, while helping improve retention metrics, incentive structures, and account management / renewal capabilities.

Qualifications

• Bachelor's degree in Business, Management, Marketing, or a related field.
• Leadership experience in client success, account management, retention, renewals, or revenue operations.
• Proven experience building and scaling global operating models.
• Demonstrated success leading cross-functional initiatives in a matrixed organization.
• Strong experience with KPI development, scorecards, and performance management.
• Executive-level communication and stakeholder management experience.

Required Leadership Competencies

• Enterprise leadership and cross-functional influence.
• Strong strategic and operational execution capabilities.
• Ability to align diverse stakeholders around common goals.
• Analytical decision-making and performance management.
• Deep understanding of client retention, renewal strategy, and account health management.
• Strong communication and governance leadership skills.

Compensation Range

The salary range for this position is between $180,000.00- $195,000.00 USD.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

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Salary Range

• Requisition Compensation Range - Minimum
• 185625
• Requisition Compensation Range - Maximum
• 298625

Bonus - MBO Bonus - Corporate, 20% Annual

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC " Know Your Rights " poster.