Head of Implementations

The Role

We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

Team Leadership

• Hire, develop, and retain a team of Implementation Managers across a range of experience levels
• Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
• Build a culture of accountability and continuous improvement on your team

Implementation Excellence

• Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
• Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
• Drive down time-to-value without sacrificing quality or customer experience

Cross-Functional Collaboration

• Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
• Create a tight feedback loop with Product and Engineering - surface patterns from the field that should inform the roadmap
• Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention

Metrics & Operations

• Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
• Identify bottlenecks, iterate on process, and report on implementation health to leadership

What We're Looking for

Required

• 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
• Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
• Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) - you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
• Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
• Strong project management instincts - you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
• Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams

Preferred

• CPA or equivalent accounting credential
• Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
• Experience building or scaling an implementation function in a high-growth startup environment
• Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

What Success Looks Like in Year One

• Your team consistently delivers implementations on time and customers go live with confidence in Campfire
• You've documented the playbook and created training materials that make it easy to onboard new IMs
• You've reduced average time-to-live without increasing post-launch support burden
• You're a trusted partner to Product - your field insights are actively shaping the roadmap
• Customers who graduate from implementation are set up for long-term success

This position is based in San Francisco, CA and is an in-office role.