Head of IT

About the Role

We’re looking for a Head of IT to build and own the systems that enable everyone at Modal to work effectively and securely.

You’ll own our employee technology environment end-to-end, including identity and access, devices, internal systems, SaaS applications, and day-to-day IT operations. You’ll work closely with Security and Engineering to build an environment that is secure by default, easy to operate, and scales with the company.

This is initially a hands-on role. You’ll build systems, automate workflows, and solve problems directly. As Modal grows, you’ll define how the IT function should scale and eventually build a team around it.

What You’ll Work on

Identity & Access

• Own employee identity and access across internal systems and SaaS applications
• Build scalable onboarding, offboarding, and access lifecycle workflows
• Improve SSO, MFA, least privilege, and access management in partnership with Security

Devices & Endpoints

• Own the lifecycle and security of employee devices
• Build and maintain device management, configuration, patching, and endpoint security
• Automate provisioning and make onboarding as close to zero-touch as possible

Internal Systems & Automation

• Own and improve the SaaS applications and internal systems we depend on
• Build integrations and automate workflows across identity, HR, finance, and other business systems
• Evaluate and deploy new internal capabilities, including AI tools and integrations
• Use APIs, scripting, and internal tooling to solve problems that don’t fit neatly into off-the-shelf products

IT Operations

• Own employee support, hardware, asset management, procurement, and relevant vendor relationships
• Build reliable, maintainable processes rather than scale through manual work
• Identify recurring problems and solve them at the system level

Build the IT Function

• Define the technical direction and operating model for IT at Modal
• Establish the systems and processes we’ll need as the company grows
• Determine when and where additional IT capacity is needed, and build the team over time

You May Be a Fit If

• You’ve owned IT or corporate technology in a fast-growing technology company
• You have a strong understanding of identity, device management, SaaS administration, and endpoint security
• You have strong technical skills and are comfortable working with APIs, scripting, automation, and system integrations
• You’ve designed and automated employee lifecycle and access-management workflows
• You have good security judgment and experience working closely with Security and Engineering
• You can independently identify problems, make pragmatic technical decisions, and drive them through implementation
• You’re comfortable being hands-on today while building the systems and team needed as the company grows