Head of Key Accounts, Customer Success
- Location
- United States · On-site
- Job type
- Full-time
- Level
- Director
- Experience
- 15+ years
- Listed
- 20 days ago
Skills & highlights for this role
- Customer-facing leadership
- Strategic customer success leadership
- Account management
- Account planning
- Project management
- Stakeholder mapping
- Executive engagement
- Management of strategic large customer portfolios
- Cross-functional change leadership
Also useful
- Stripe products
- CRM/CSM tooling (Salesforce, Gainsight)
- BI and data platforms (Looker)
- High-growth matrixed organization experience
What you'll do
We're looking for a leader who will manage teams of CSMs focused on a portfolio of our largest Key Accounts at Stripe, driving strategic account planning, product distribution, executive engagement, and payments optimization to maximize retention, expansion, and customer lifetime value. You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes that balance bespoke customer needs with operational rigor.
Responsibilities
- Lead and grow a team of senior CSMs focused on Key Accounts: hire, coach, set goals, run calibration and performance reviews, and develop playbooks and operating rhythms for a high-performing strategic CSM organization.
- Own strategic account planning and executive engagement for Key Accounts: define multi-quarter account roadmaps, support executive business reviews, and ensure broad sponsorship.
- Set clear goals focused on product distribution and share of wallet gains that tie directly to business impact. Measure and report on performance metrics at an executive level.
- Build and scale programmatic account management processes: implement repeatable adoption, churn-risk, optimization, and renewal playbooks that balance scalability with bespoke engagement for strategic accounts.
- Coordinate cross-functional delivery and escalation management in support of annual growth initiatives.
- Own account health, volume forecasting, and growth goals; align Stripe and customer leadership on success metrics.
- Scale learnings from Key Accounts to other GTM and product teams across Stripe.
Who you are
- We're looking for someone who meets the minimum requirements to be considered for the role.
- If you meet these requirements, you are encouraged to apply.
- The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 15+ years in customer-facing roles with at least 8+ years leading Strategic Customer Success, Account Management, or related teams.
- Experience in payments, or fintech; familiarity with Stripe products is a plus.
- Proven experience managing a small portfolio of strategic large customers
- Independent, energetic leader with a proven track record of driving organizational change across cross-functional stakeholders and whole-team environments to deliver strong outcomes.
- Strong programmatic and strategic skills: account planning, project management, stakeholder mapping, and executive engagement.
Preferred qualifications
- Experience with CRM/CSM tooling and data platforms (Salesforce, Gainsight, Looker or other BI tools).
- Prior experience in a high-growth, matrixed organization.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Key Accounts Customer Success team is responsible for the growth, optimization, stakeholder engagement, and cross-functional program delivery of Stripe's most important users. Key Accounts often have complex multi-layered relationships, and are among our most important co-innovation partners. The team partners closely with Sales, Paid Support, Solutions Architecture, Product, and Payments Performance to drive critical outcomes for the users.
From Stripe's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Head of Key Accounts, Customer Success job at Stripe located?
This Head of Key Accounts, Customer Success position at Stripe is located in United States (On-site). Always check Stripe's application page for specific state eligibility or relocation policies.
What qualifications are required for Head of Key Accounts, Customer Success at Stripe?
For the Head of Key Accounts, Customer Success role, Stripe highlights 15+ years of relevant experience; experience with Customer-facing leadership, Strategic customer success leadership, Account management, Account planning, Project management, Stakeholder mapping. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Head of Key Accounts, Customer Success position at Stripe?
This listing links directly to Stripe's Greenhouse application page. You can apply directly on Stripe's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.