Head of Logistics & Services Claims

About the role

As Head of Logistics & Services Claims, you will lead the North American claims function supporting Maersk's Ground Freight and legacy Logistics & Services portfolio, including B2C delivery solutions for large and bulky items, LTL and linehaul, Air, LCL, Warehousing and Landside Transportation.

You will provide strategic and operational leadership for a team of three Senior Team Managers and 19 colleagues, overseeing approximately 16,000 annual claims and $30 million in exposure. This is a leader-of-leaders role requiring strong claims expertise, sound judgment and the ability to develop high-performing teams while navigating complex customer, contractual and financial matters.

What We Offer

• This is an exciting career opportunity to work in a truly international company that makes global trade happen.
• You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment.
• Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Lead a critical regional function with direct impact on customer trust, operational performance and financial outcomes.
• Develop experienced claims leaders and strengthen capability across a geographically dispersed team.
• Partner with senior stakeholders across Operations, Commercial, Legal, Risk, Finance, Insurance, Technology and Data.
• Advance claims performance through process simplification, automation, analytics and the responsible use of data and AI solutions.

Key Responsibilities

• Lead, coach and develop three Senior Team Managers, building an engaged, accountable and high-performing claims organization.
• Oversee cargo, property damage and general liability claims across the North American Logistics & Services portfolio.
• Serve as the primary escalation point for complex, high-value or litigated claims, partnering with Legal and external counsel as needed.
• Manage insurance-related claims activity, including coverage validation, policy compliance and recovery efforts with insurers, brokers and third-party administrators.
• Support strategic customer engagements and resolve escalations while balancing customer experience with Maersk's operational, contractual and financial interests.
• Review claims trends, exposures and root causes, and translate findings into corrective actions, loss-prevention measures and stronger operating standards.
• Drive continuous improvement through automation, claims data quality, analytics, process simplification and cost-efficiency initiatives.

Who We Are Looking For

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Bachelor's degree preferred.
• At least five years of claims management experience, including supervisory or people-leadership responsibility.
• Demonstrated ability to lead leaders and manage geographically dispersed teams.
• Strong knowledge of claims management, ideally including cargo, property damage or general liability claims.
• Experience managing complex escalations and applying sound judgment to high-impact or ambiguous matters.
• Strong communication, negotiation, stakeholder management and conflict-resolution capabilities.
• Experience working with claims systems, data and Microsoft Office applications, including Excel.
• Insurance, subrogation, litigation management, loss prevention or legal experience is considered an advantage.

Additional information

We are particularly interested in leaders who can coach, mentor, set direction and translate a broader company vision into consistent execution. Direct logistics experience is valuable, but we also welcome candidates from other claims-intensive industries who bring strong people leadership and the ability to learn new products and services.

Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Type: Full Time

Salary

$125,000 - $140,000 USD*

Benefits

Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

• *The above-stated pay range is the anticipated starting salary range for the position.
• The Company may adjust this range in light of prevailing market conditions and other factors, such as location.
• The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

• Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
• #LI-MV2
• #LI-Onsite
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.