Head of Partner Enablement

The Role

The Head of Partner Enablement will own and scale Latent's training and enablement function, evolving it from a single trainer role into a world-class program that supports our expanding partner and health system network.

This leader will build and manage a team of trainers, design a scalable enablement infrastructure (including an LLM-powered training portal, self-serve customer materials, and role-based curricula), and ensure every clinician, pharmacist, and operational user can adopt Latent quickly and confidently.

This role sits at the intersection of Product, Implementation, Account Management, Sales/Partnerships, and Clinical, and reports into SVP of Partner Experience.

What You'll Do

• Define the enablement strategy and 12-month roadmap, prioritizing the workflows and partner segments where training moves the needle most.
• Hire, coach, and develop a team of trainers, setting clear role definitions, playbooks, and quality standards.
• Establish the metrics that matter, including time-to-value, proficiency scores, and adoption, and report on them to leadership.
• Launch the first version of a self-serve training resource for at least one customer segment, then expand it based on usage and feedback.
• Embed with Product to ensure training content, release notes, and materials are ready before new features ship.
• Work with Implementation and Account Management to build enablement into every partner's onboarding and expansion journey.
• Collaborate with Clinical leaders to make sure training reflects real clinical and pharmacy workflows and earns credibility with end users.
• Support Sales and Partnerships by contributing enablement plans to deals and showing prospective partners how they'll get their teams up to speed.
• Create feedback loops from trainers and end users back to Product and Partner Experience to surface friction points early.
• Build the business case for enablement investment, demonstrating its impact on retention, expansion, and partner satisfaction.

What You Bring (Qualifications & Skills)

• 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations, including experience managing or leading a team of trainers
• Track record of building a training/enablement function from the ground up, not just running an existing one
• Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools
• Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats (decks, quick-start guides, videos, e-learning modules, job aids)
• Experience training clinicians, pharmacists, or healthcare operational users not required but strongly preferred