Head of Payment Relations
- Location
- Palo Alto, CA · On-site
- Job type
- Full-time
- Level
- Executive
- Listed
- 14 days ago
Skills & highlights for this role
- Account management or partner management experience at a PSP, acquirer, or high-volume merchant/platform
- Payments risk experience
- Disputes and chargebacks expertise
- Card network monitoring program knowledge
- Understanding of how processors make risk decisions
- Relationship building with senior partner contacts
Also useful
- Experience pushing back on partners when needed
- Cross-functional collaboration with compliance
About the role
Head of Payment Relations at Whop
Palo Alto, CA * Full-time, in office
The role
Every dollar our users earn moves through Whop’s payment partners. As Head of Payment Relations, you’ll own those relationships end to end and turn them into a strategic advantage.
What you’ll do
- Own relationships with our payment partners and run weekly check-ins with each of them
- Monitor dispute and chargeback rates, card network program exposure, reserves and fines across partners, and spot problems before they escalate
- Work closely with our Head of Compliance to flag and resolve compliance issues quickly
What we’re looking for
- Experience in account management, partner management or payments risk at a PSP, acquirer or high-volume merchant or platform
- Fluency in disputes and chargebacks, card network monitoring programs, and how processors make risk decisions
- A track record of building trusted relationships with senior partner contacts, and of pushing back when needed
- Ownership mindset: you see what needs doing and do it without being asked
The bar
We want someone who can run payment partner relationships with the speed, rigor and judgment of Whop itself. We care less about the exact titles you’ve held and more about the relationships you’ve built, how they held up under pressure, and whether you made the business meaningfully better.
What Whop offers
- Top compensation & equity
- Equinox membership
- Lunch & dinner M-F
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro
About Whop
Our mission is to deliver everyone a sustainable income.
Today, 50,000+ people make money on Whop every month, and this year our users will earn more than $7B.
We’re building for a world where 1 billion people earn money on Whop every month.
Equal opportunity and legal notices
Whop is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
From Whop's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Head of Payment Relations job at Whop located?
This Head of Payment Relations position at Whop is located in Palo Alto, CA (On-site). Always check Whop's application page for specific state eligibility or relocation policies.
What qualifications are required for Head of Payment Relations at Whop?
For the Head of Payment Relations role, Whop highlights experience with Account management or partner management experience at a PSP, acquirer, or high-volume merchant/platform, Payments risk experience, Disputes and chargebacks expertise, Card network monitoring program knowledge, Understanding of how processors make risk decisions, Relationship building with senior partner contacts. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Head of Payment Relations position at Whop?
This listing links directly to Whop's Ashby application page. You can apply directly on Whop's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.