Head of Solution Engineering, Americas

About the role

Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role. How will you be successful in this role?

• Growth-Oriented Leadership: Come help cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions.
• Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans. Comfortable navigating ambiguity while leading organisational change.
• Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle.
• People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships. Recognized for attracting, developing, and retaining top talent while creating an inclusive, high-performance culture.
• Operational Excellence: Balance strategic leadership with disciplined execution. Effectively delegate operational responsibilities to develop leaders while maintaining focus on organisational alignment, business outcomes, and continuous improvement.

Who You Are

We welcome leaders from all backgrounds who bring varied perspectives and experience. You are a collaborative leader who values inclusivity, clear communication, and empathetic management. Whether you have followed a traditional leadership path or a unique professional journey, you bring practical problem-solving skills, a focus on team development, and a commitment to achieving goals together.

How will you be a success in this role and what does success look like?

This individual should be viewed as a strategic business leader who can elevate the Solutions Engineering function into a competitive advantage, aligning technical excellence with commercial outcomes while building an environment where exceptional talent thrives.

Qualifications & Requirements

• Extensive experience leading Solutions Engineering / Solution Consulting organisations within high-growth SaaS environments.
• Proven success leading leaders of leaders, frontline managers, and elite individual contributors across multiple regions or business segments.
• Strong technical aptitude paired with exceptional business and financial acumen, enabling credible engagement with both executive buyers and technical stakeholders.
• Deep partnership with Sales leadership to drive account expansion, revenue growth, and customer success through consultative pre-sales engagement.
• Demonstrated ability to leverage AI and automation pragmatically, not as an end in itself, but to improve productivity, eliminate low-value work, and create additional capacity for Solution Engineering teams to focus on strategic customer engagement and revenue impact.
• A track record of building resilient, high-performing organisations with outstanding employee engagement and industry-leading talent retention.

Additional Information

• We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
• If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.
• The annual base salary range for this position is $255,000 - $320,000 Base Salary. This role is also eligible for variable compensation.
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity is available.
• Fresh vision. Real impact. Come build it with us.