Head of Strategy & Operations

The Role

This role reports to the CEO and is responsible for enabling Latitude to operate at a high velocity, running the operational teams, and serving as a strategic partner to the CEO.

On any given week, you might be building the board deck, sitting in on a support escalation, modeling economics of a new market, and unblocking projects that stalled. It is a deliberately broad role.

We want a strong strategic thinker, but this is not a pure strategy job. Roughly half is running the operating cadence and managing the ops teams; the rest is analysis, executive materials, and solving problems. Execution excellence is key.

You'll have the opportunity to

• Run the operating system of the company. Own planning, goals, and how we build accountability. Ensure decisions are made, documented, and executed.
• Manage our operations teams. Customer support, product operations, and compliance operations report in to you. Own service levels, staffing, tooling, and escalation paths as transaction volume grows.
• Own executive workstreams. Board decks, investor updates, all-hands, and preparation for the meetings that matter..
• Analysis behind the decisions. Corridor economics, pricing, partner performance, build-versus-buy, and market entry. Bring recommendations with a point of view, not just the data.
• Support product with strategy. Partner with product on prioritization, market sizing, and competitive positioning. Be the connective tissue between what customers are telling operations and what engineering is building.

What We're Looking for

Required

• 8+ years across strategy and operations: business operations, strategy and ops, general management, or a senior generalist role reporting directly to a founder or CEO at a high-growth company.
• A track record of execution. You are known as the person who closes loops. You can point to messy, cross-functional work that landed because you drove it.
• People management experience. You've directly managed operational teams, set service levels, and built a team.
• Analytical rigor. You own your own data, are comfortable in SQL or the equivalent, and are able to build a model in a spreadsheet without an analyst layer.
• Payments, fintech, or crypto context. You can hold a conversation about settlement, FX, or licensing without translation.
• Comfort in regulated environments. Compliance is a constraint you design around, not a department you route around.
• Startup muscle and low ego. You've worked somewhere small and fast, and you're willing to do the unglamorous work yourself.

Preferred

• Experience as an executive’s direct partner on company-wide execution at a high-growth startup
• Experience scaling a customer support or operations function through a period of rapid volume growth
• International or multi-market operating experience, particularly Latin America, Africa, or Southeast Asia
• Experience with board reporting, investor updates, and fundraising support
• Fluency with AI-assisted workflows and automation tooling for operational work

Benefits

At Latitude, we believe success starts with our people: healthy, inspired, and empowered to thrive both in and outside of work. We offer:

• Comprehensive medical, dental, vision, and life insurance with generous company contributions
• Meaningful early-stage equity and a 401(k)
• Unlimited PTO and 10 paid federal holidays