Head of Vertical, North America Customer Program Management

About the role

We are looking for a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals.

Reporting to the Regional Head of CIPM, you will lead Client Program Managers and Directors, setting the direction for complex customer portfolios and bringing together teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership. This is a senior leadership opportunity for someone who can connect customer strategy with operational and commercial outcomes, protect existing business, identify opportunities for profitable growth, and build trusted relationships with executive stakeholders.

What We Offer

• This is an exciting career opportunity to work in a truly international company that makes global trade happen.
• You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment.
• Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Lead at strategic scale, shaping customer and portfolio strategy across products, functions, and geographies.
• Create meaningful customer and business impact by connecting service performance, customer value, retention, and profitable growth.
• Build and develop a strong CPM organization, strengthening strategic account leadership, financial acumen, cross-product expertise, and executive engagement.
• Help shape how we work, driving standard platforms, automation, AI adoption, and new ways of working that improve customer outcomes and productivity.

Key Responsibilities

• Set strategy and own outcomes by translating regional and customer priorities into clear vertical strategies, account roadmaps, and measurable objectives.
• Protect and grow existing business by overseeing renewals, customer sentiment, revenue at risk, and recovery plans while partnering with Sales on optimization, cross-selling, and upselling opportunities.
• Drive customer performance and value through strong KPI and SLA governance, customer-aligned roadmaps, value pipelines, and disciplined action on performance gaps.
• Build executive customer partnerships through forward-looking engagement that connects performance, strategy, realized value, and future opportunities.
• Mobilize cross-functional teams across Sales, CX, Product, Operations, Technology, Finance, and global account leadership to resolve competing priorities and deliver commitments.
• Strengthen commercial and financial performance by acting on insights related to revenue, volume, profitability, leakage, and cost-to-serve.
• Lead and develop the CPM organization, building capability, accountability, succession, and a culture of ownership, collaboration, and constructive challenge.

Who We Are Looking For

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Senior leadership experience in customer program management, integrated logistics, or supply chain, with ownership of multi-account outcomes across products, functions, and geographies.
• Strong people leadership experience, including coaching, capability building, succession, and organizational change.
• Demonstrated ability to translate strategy into measurable outcomes across customer retention, service, customer value, and business performance.
• Executive-level credibility and the ability to influence across complex organizations, constructively challenge stakeholders, and navigate competing priorities.
• Strong commercial and financial acumen, including account P&L, revenue, volume, profitability, contract fulfillment, cost-to-serve, and leakage.
• Deep understanding of end-to-end supply chain and integrated logistics, including account planning, KPI/SLA governance, retention-risk management, and value realization.
• Strong judgement, data fluency, structured problem-solving, and concise executive communication, combined with practical understanding of how digital tools, automation, and AI can improve decisions and scale solutions.

Additional information

Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Type: Full Time

Salary

$155,000 - $180,000 USD*

Benefits

Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

• *The above-stated pay range is the anticipated starting salary range for the position.
• The Company may adjust this range in light of prevailing market conditions and other factors, such as location.
• The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

• Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
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