Health & Wellness Administrative Support Coordinator

Position Highlights

• Make a meaningful impact on student well-being by supporting efficient clinic operations and helping deliver high-quality, patient-centered healthcare services to the campus community.
• Gain valuable experience in customer service, healthcare administration, problem-solving, and electronic health systems while contributing to a fast-paced clinical environment.
• Serve as a key member of the Student Health Center team, helping students navigate services and access the care and resources they need to succeed both academically and personally.
• Build professional skills through hands-on involvement in a variety of clinical support and administrative functions that directly enhance the student experience.

Schedule Requirement

To support clinic operations and ensure consistent student access to care, this position requires availability to work one evening shift per week as part of the regular work schedule.

Student Health Center

The Student Health Center is committed to providing high-quality, student-centered healthcare that supports the health, well-being, and academic success of our university community. Serving students through more than10,000 visits annually, our team strives to create a welcoming, respectful, and efficient experience for every patient.

The Wellness Staff Assistant plays a vital role as the first point of contact for patients, helping to ensure seamless access to care through scheduling, registration, customer service, and administrative support. Our team culture is collaborative, service-oriented, and fast-paced, with a strong focus on professionalism, compassion, and continuous improvement.

Employees have the opportunity to make a meaningful impact every day while working alongside dedicated healthcare and administrative professionals committed to advancing student wellness.

Essential Duties & Responsibilities

• Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience
• Schedules and manages appointments for medical and mental health providers using electronic health systems
• Provides information on available services, appointment procedures, confidentiality policies, and health requirements
• Reviews and processes immunization records and other required health documentation in accordance with university and state regulations
• Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files
• Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of medical office procedures, terminology, and front desk operations in a clinical or wellness setting
• Knowledge of confidentiality standards, HIPAA regulations, and university policies related to student health services
• Skill in using electronic health record (EHR) systems and appointment scheduling software
• Skill in providing clear, courteous, and professional communication in person, by phone, and electronically
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy and attention to detail
• Ability to interact effectively with diverse populations and maintain a welcoming and inclusive environment

Minimum Education & Experience

• High School diploma or GED
• 2 years of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.

• FLSA Category
• Non-Exempt
• Work Location
• On Campus
• Compensation $16.90 - $20.38
• Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.