Health Club Manager - Soho House New York

Scope of the Role

At Soho House, the Health Club Manager leads the successful launch, day-to-day operation and exceptional member experience of Lazy Lab, our Recovery studio at Soho House New York.

The Lazy Lab is a wellness and recovery space located within Soho House New York, offering a handpicked selection of advanced therapies and technologies designed to help members train better, recover faster, and feel more energised. Services include hyperbaric oxygen therapy, red light therapy, IV drips, and health diagnostics.

This is a pre-opening role, you will be responsible for delivering every aspect of the Lazy Lab and establishing the standards that will define the operation long-term. Working closely with the General Manager, Head of Health Club Americas & and the wider project team, you will oversee recruitment, procurement, programming, operational readiness, training, supplier management, health and safety and the successful opening of the Lazy Lab.

Following launch, you will lead the daily operation of the Lazy Lab, including the management and safety of operating recovery technologies, and the overall business. You will be responsible for building a high-performing team, delivering exceptional member experiences, and always ensuring a safe environment and driving commercial performance.

Key Responsibilities

Pre-Opening

• Lead all Lazy Lab pre-opening activities, ensuring operational readiness for launch.
• Recruit, onboard and train the full Lazy Lab team.
• Support procurement, equipment installation, treatment room set-up and recovery technology commissioning.
• Develop and implement operational standards, SOPs and opening procedures.
• Establish supplier relationships and coordinate external contractors during the opening phase.
• Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards.
• Deliver team inductions and opening training programmes.
• Create and collaborate to define Lazy Lab programming for members

Operations & Member Experience

• Lead the day-to-day operation of recovery technologies and wellness facilities.
• Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces.
• Oversee member journeys, recovery services, and wellness programming.
• Develop a calendar of events and wellness activations to maximise member engagement.
• Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures.
• Build strong relationships with members, delivering a highly personalized and hospitality-led experience.

Leadership

• Recruit, coach and develop a high-performing team.
• Lead performance reviews, training, scheduling and succession planning.
• Foster a culture of accountability, collaboration and exceptional service.
• Ensure staffing levels meet operational and commercial demands.
• Ensure from opening to closure, operational standards are met.

Commercial Performance

• Deliver departmental revenue, payroll and profitability targets.
• Monitor KPIs daily and weekly.
• Identify opportunities to improve utilisation, member engagement and revenue.
• Partner with Membership, Operations, Marketing and Events to drive Health Club awareness and participation.

Operational Excellence

• Manage Health Club budgets, purchasing and stock control.
• Maintain equipment through planned preventative maintenance and supplier relationships.
• Ensure compliance with all health and safety legislation, operating procedures and licensing requirements maintaining the highest standards of risk management.
• Produce regular operational and commercial reports for senior leadership.

Required Experience

• 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation.
• Previous pre-opening experience is highly desirable.
• Strong operational knowledge across wellness and recovery environments.
• Demonstrated experience delivering commercial targets and managing departmental budgets.
• Excellent leadership and organisational skills.
• Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous.
• Spa or Gym qualification
• Strong understanding of health and safety legislation and risk management.
• Knowledge of the current wellness industry
• Comfortable working in a fast-paced opening environment with changing priorities.