Healthcare Virtual Assistant (US)

About the role

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Duties and Responsibilities include but are not limited to

• Manage prior authorizations and related administrative paperwork
• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
• Ad hoc tasks

Qualifications

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

• Schedule: US work hours (40 hours per week)
• Location: This is a remote job

Salary

To be based on experience and skills

Please note

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.