Help desk Analyst
- Location
- Augusta, ME (Remote)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 31 days ago
Skills & highlights for this role
- Windows troubleshooting
- malware removal
- ticketing systems
- TeamViewer
About the role
The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.
- Required Skills: Excellent written and verbal communication skills
- Ability to resolve end user issues utilizing remote tools
- Familiarity with ticketing systems
- Experience with the removal of viruses and/or malware
Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
MS Office (2010 and above); 2-3 years exp.
Preferred
Previous experience using TeamViewer
Qualifications
- Excellent written and verbal communication skills
- Familiarity with ticketing systems
MS Office (2010 and above); 2-3 years exp.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
From vTech Solution's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Help desk Analyst role at vTech Solution, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Help desk Analyst job at vTech Solution located?
Yes, this Help desk Analyst opening at vTech Solution is listed as Augusta, ME (Remote). Always check vTech Solution's application page for specific state eligibility or relocation policies.
What qualifications are required for Help desk Analyst at vTech Solution?
For the Help desk Analyst role, vTech Solution highlights 2+ years of relevant experience; experience with Windows troubleshooting, malware removal, ticketing systems, TeamViewer. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Help desk Analyst position at vTech Solution?
This listing links directly to vTech Solution's SmartRecruiters application page. You can apply directly on vTech Solution's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.