vTech Solution
Government & Public SectorDirect SmartRecruiters career site

Help Desk Analyst

Location
Columbus, OH
Job type
Full-time
Level
Mid-level
Experience
1+ year
Listed
30 days ago

Skills & highlights for this role

  • Desktop support
  • Service Now
  • Excel
  • troubleshooting

Also useful

  • software licensing

About the role

  • Understanding of Desktop Support and Software Licensing Services.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
  • Working knowledge of Excel spreadsheets.
  • Strong communication/leadership skills.
  • Strong influence, collaboration and negotiation experience.
  • Ability to collaborate with supporting resources across business and/or functional lines.
  • Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  • Act as the escalation point for high priority support issues.
  • Ability to interpret end user license agreements.
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  • Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Mandatory Requirements/Time

  • 1 Year I.T experience
  • 1Year Troubleshooting experience
  • 1 Year experience documenting procedures

Desired Skills/Time

Service Now experience is desired.

Qualifications

  • 1 Year I.T experience
  • 1Year Troubleshooting experience

Desired Skills/Time

Service Now experience is desired.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

Read the original posting

From vTech Solution's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Help Desk Analyst job at vTech Solution located?

This Help Desk Analyst position at vTech Solution is located in Columbus, OH. Always check vTech Solution's application page for specific state eligibility or relocation policies.

What qualifications are required for Help Desk Analyst at vTech Solution?

For the Help Desk Analyst role, vTech Solution highlights 1+ year of relevant experience; experience with Desktop support, Service Now, Excel, troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Help Desk Analyst position at vTech Solution?

This listing links directly to vTech Solution's SmartRecruiters application page. You can apply directly on vTech Solution's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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