Helpdesk Desktop Support Analyst

About the role

Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.

Primary Responsibilities

• Work with internal and external resources to resolve user support issues Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
• Onboard new employees across a variety of different platforms.
• Monitor and manage colleague technical issues through Fresh Service ticket system.
• Monitor and manage IT assets across the enterprise across each asset's life cycle.
• Work with teams to get the most out of the Cerity Partners technology platform.
• Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Required Qualifications

• High school diploma is required, bachelor's degree preferred.
• 3-5+ years of experience in user facing tier 1 desktop support.
• Passionate about working directly with users on a daily basis.
• Ability to work independently with a team spread across the United States.
• Experience working with users of a diverse technical skillset.

Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience. Ability to continuously grow and learn new tools/platforms as projects require.

• Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
• Passion and experience in the Financial Services industry a plus.
• Comfortable with occasional travel.

Compensation

$80,00-$90,000 Why Cerity Partners: Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package: Health, dental, and vision insurance- day 1!

401(k) savings and investment plan options with 4% match Flexible PTO policy Parental Leave Financial assistance for advanced education and professional designations Opportunity to give back time to local communities Commuter benefits Cerity Partners is committed to providing an environment where all individuals can be their authentic selves.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to. Applicants must be authorized to work for any employer in the U.S.