Comtech LLC
Consulting & Professional ServicesDirect SmartRecruiters career site

Helpdesk Support-Tier 1 (Multiple positions)

Location
Washington, DC · On-site
Job type
Contract
Level
Entry level
Experience
1+ year
Listed
30 days ago

Skills & highlights for this role

  • Microsoft Windows
  • help desk support
  • customer service

Also useful

  • MCSE
  • MCSA
  • A+
  • HDI

About the role

  • Helpdesk Support-Tier 1 (Multiple positions)
  • Washington, DC
  • 12 months+

Skill Required

  • Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays Displays courtesy and sensitivity
  • Manages difficult or emotional customer situations well
  • Meets commitments
  • Responds promptly to customer needs Solicits customer feedback to improve service
  • Use internal knowledgebase on every interaction
  • Provide knowledgebase content on a weekly basis

Qualifications

Additional Information: EOE/ M / F / D / V

About Comtech LLC

Comtech is an ISO/IEC 20000-1:2005 (Corporate ITIL Service Delivery), ISO 27001:2005 (Corporate Security), and ISO 9001-2008 (Corporate Quality) and CMMI Level 3 organization. Comtech is a full-service information systems engineering and services provider located in Northern Virginia. Comtech delivers end-to-end solutions for business and government enterprise using state-of-the-art, cutting-edge products and best practices. Comtech's customer list includes federal and state government agencies as well as Fortune 500 and medium-size enterprises.

Read the original posting

From Comtech LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Helpdesk Support-Tier 1 (Multiple positions) job at Comtech LLC located?

This Helpdesk Support-Tier 1 (Multiple positions) position at Comtech LLC is located in Washington, DC (On-site). Always check Comtech LLC's application page for specific state eligibility or relocation policies.

What qualifications are required for Helpdesk Support-Tier 1 (Multiple positions) at Comtech LLC?

For the Helpdesk Support-Tier 1 (Multiple positions) role, Comtech LLC highlights 1+ year of relevant experience; experience with Microsoft Windows, help desk support, customer service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Helpdesk Support-Tier 1 (Multiple positions) position at Comtech LLC?

This listing links directly to Comtech LLC's SmartRecruiters application page. You can apply directly on Comtech LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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