High School Partnerships Assistant

General Purpose and Scope of the Position

The High School Partnerships Assistant serves as a part-time operational support role within the High School Partnerships and Pathways team as well as some support for general Student Affairs needs. This position is primarily responsible for maintaining records, managing data, monitoring databases, processing enrollment-related tasks, and supporting departmental administrative functions. The ideal candidate is detail-oriented, organized, and comfortable working with large volumes of data and documentation while ensuring accuracy and compliance with institutional policies.

Major Responsibilities

Data Entry, Records Management, and Database Support

• Maintain accurate and up-to-date departmental records, including course rosters, testing information, course offerings, final grades, instructor records, and other program-related data.
• Perform data entry and verification within college systems and databases to ensure accuracy and completeness.
• Monitor and maintain records within the DualEnroll platform and related systems.
• Process enrollment tasks as needed, including course registrations, drops, withdrawals, and other student record updates.
• Assist with course building and setup for dual credit offerings.
• Resolve registration holds, terminations, and data discrepancies according to established procedures.
• Generate and compile reports for departmental needs.
• Maintain electronic and physical files in accordance with college policies and FERPA requirements.

Administrative and Operational Support

• Provide administrative support to the K-14 Initiatives Team, including document preparation, record tracking, and workflow coordination.
• Provide some communication with dual credit instructors and internal departments regarding information requests, updates, and required documentation.
• Support special projects, departmental and campus initiatives as assigned.

Customer Service Support

• Respond to routine phone and email inquiries to resolve or direct questions to the appropriate department or staff member.
• Provide occasional front desk support, including answering phones, scheduling appointments, and assisting visitors with general information.
• Escalate complex student or guest concerns to appropriate staff members when necessary.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Education and Experience

• High school diploma or equivalent required.
• Computer experience in word-processing, spreadsheets, and database management required.
• Associates degree preferred.
• Must be able to pass a background check and be able to work with high school age students.
• Must be able to lift 25 pounds, have a valid driver's license, be willing and able to travel to local community partners within Hamilton County
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
• SUPERVISION RECEIVED: Director of High School Partnerships and Pathways
• SUPERVISION GIVEN: None

Pay and benefits

The hourly pay for this position is $15.75/hour

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.