HIM Operations Supervisor

About the role

SHIFT: Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The HIM Operations Supervisor leads the Health Information Management (HIM) Operations team, overseeing daily workflows and administrative functions related to the health record. This role is responsible for managing operational performance, ensuring regulatory compliance, promoting excellent customer service, and driving efficient, high-quality HIM operations.

The supervisor partners closely with clinical, operational, and administrative teams to resolve workflow issues, improve processes, and ensure the medical record remains complete, accurate, and accessible.

Why Is This Role Important?

This role ensures the integrity and accessibility of the medical record while supporting regulatory compliance and organizational goals. The HIM Operations Supervisor leads key functions including Chart Completion, Scanning, and the Iron Mountain Managed Services Program, helping advance enterprise digitization, information governance, and operational excellence.

Through strong leadership, collaboration, and data-driven decision-making, this position plays a critical role in supporting high-quality patient care and exceptional service across the organization.

Ideal Candidate Profile

The successful candidate will have

• Experience using data and performance metrics to drive decisions and improve outcomes.
• A track record of implementing process improvements and managing competing priorities.
• Strong partnership and relationship-building skills with clinical and operational stakeholders.
• Experience with chart completion, document imaging, records management, or information governance preferred.
• Knowledge of health record regulatory and accreditation requirements.
• Strong leadership, communication, and team development skills.
• A continuous improvement mindset and the ability to thrive in a fast-paced environment.

Work-Life Balance & Team Culture

• Hybrid work environment based at Buerger Center.
• Typically onsite once per month.
• Supportive, collaborative, and mission-driven team.
• Strong focus on flexibility, professional development, and employee well-being.

What you will do

• The HIM Operations Supervisor will provide oversight and guidance of all processes and HIM staff related to chart completion, integrity of the medical record, release of information, and scanning.
• Identifies and implements changes regarding policy, productivity, and quality measures and assures that staff performance meets expectations.
• Evaluate staff performance on an annual basis. Accurately measures and evaluates staff performance, productivity and quality measures and assures that staff follows and meets departmental standards.
• Responsible for administrative tasks such as preparing and approving work schedules and time cards.
• Represents Health Information Management and attends meetings as directed.
• Performs other duties and projects as assigned by management.

Education Qualifications

• Associate's Degree Associate's degree in healthcare, Information Technology, Business, or related field Required
• Bachelor's Degree Bachelor's degree in a healthcare-related field Preferred
• Master's Degree Masters degree in Healthcare, Information Technology, Business, or related field strongly preferred

Experience Qualifications

• At least five (5) years HIM experience Required and
• At least two (2) years Experience progressively leading teams Required
• At least one (1) year Cures Act and HIPAA Privacy Rules experience Preferred
• At least four (4) years Leadership experience Preferred

Skills and Abilities

• Epic proficiency (Required proficiency)
• Microsoft Office skills (Required proficiency)
• OnBase proficiency (Preferred proficiency)

Licenses and Certifications

• Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA) - upon hire - Required or
• Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) - upon hire - Required
• Certified in Healthcare Privacy and Security (CHPS) - American Health Information Management Association (AHIMA) - upon hire - Preferred or
• Certified Health Data Analyst (CHDA) - American Health Information Management Association (AHIMA) - upon hire - Preferred or
• EPIC certification - EPIC - upon hire - Preferred

Additional information

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

Salary Range

$92,100.00 - $117,400.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

This job is eligible for an incentive program.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.