Home Equity Loan Closer

Role Overview

As Trovy's first Closer, you'll own our HELOC closings from conditional approval through funding and post closing. We run closing, funding and payoffs in house, so you'll see every file through yourself instead of handing pieces off to a third party.

We're also launching the ability to pay off an applicant's existing mortgage or HELOC as part of opening a Trovy line. You'll own that process: ordering and balancing payoffs, sending payoff wires, and following each prior lien until its release is recorded.

This is a chance to build a closing function from the ground up. You'll write the procedures, templates and servicer contacts it runs on, and work closely with our underwriting, servicing, product and engineering teams.

What You'll Do

Closing and funding

• Review files at conditional approval, confirm closing conditions are cleared, and prepare accurate closing packages.
• Coordinate signing and funding around the rescission period, and confirm Trovy's mortgage is recorded before funds go out.
• Track recorded documents and other trailing items through to a complete file..

Payoffs and refinances

• Collect borrower authorizations, order payoff statements, and follow up with servicers until they arrive.
• Balance every payoff to the projected funding date and flag any that exceed the approved amount.
• Verify payees and wiring instructions, and prepare payoff wires for approval under dual control.

Post closing and lien releases

• Confirm payoffs were received and applied, and resolve any shortfalls with the servicer.
• Obtain release letters and confirm existing HELOCs are closed.
• Track each lien release to recording against state deadlines, and escalate late releases.
• Support servicing with lien releases and payoff questions on Trovy lines.

Building the function

• Build and maintain a servicer directory with payoff contacts, required forms and turnaround times.
• Write and refine closing, payoff and release procedures, borrower instructions and templates.
• Give product and engineering feedback on the tools that run this workflow.
• Answer borrower and support team questions about closing and payoff status.

What You Bring

• At least 3 years as an escrow officer, title closer, closer, funder or payoff specialist in residential mortgage lending; 5 or more years preferred.
• You've personally ordered, balanced and wired payoffs, not just reviewed a package someone else prepared.
• Experience following lien releases and reconveyances through to recording, and an understanding of how recording works across counties and states.
• Working knowledge of wire procedures and fraud controls, including callback verification.
• You catch the small things: a per diem off by a day, or a payee name that doesn't match the recorded lien.
• Strong follow through on files with deadlines measured in weeks, alongside new closings every day.
• Clear, professional communication with servicers and borrowers, in writing and on the phone.
• Comfort building a process from scratch at a growing company, and working in software rather than on paper.

Nice to Have

• Experience closing HELOCs, including freezing and closing existing lines at payoff.
• Multistate experience, including states that require attorney closings.
• Trailing documents or post closing experience at a lender.

Compensation and Benefits

• Competitive Pay: $28.00 to $36.00 an hour, plus a monthly target bonus.
• Ownership: Equity participation so you share in Trovy’s growth
• PTO: Paid time off, paid holidays, and floating holidays
• Location: On-site; Salt Lake City, Utah
• Benefits: 100% company sponsored health, dental, vision, and life insurance. We also offer commuter benefits, HSA, 401k and more!
• Perks: Free lunch in the office every Friday!