Home Health Scheduling Lead

About the role

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission-to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum.

We believe our people, partners, patients and their families deserve care delivered with C ompassion, A ccountability, R espect, E xcellence and S ervice (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Mission Healthcare offers competitive benefit packages designed to support the well-being of our team.

Benefits Available to All Benefit-Eligible Employees

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance

Benefits

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week:

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance
• Pet insurance

Internal Only posting

Pay range (depending on experience)

$30-$32/ hour, depending on exp.

Schedule/Shift: Full-time

Location: In Office

Essential Responsibilities

• Assist with scheduling coverage and back-fill coverage, including weekend needs.
• Maintain the master scheduling coverage calendar.
• Support training and onboarding of new scheduling coordinators, including assigning orientation coaches.
• Monitor branch workflow, coordination notes, and scheduling reports to support accuracy and timely follow-up.
• Collect clinician schedules from branch directors by established monthly deadlines.
• Confirm and communicate weekend on-call information to branches by established weekly deadlines.
• Maintain accurate master zip code lists by branch as staffing changes occur.
• Coordinate field staff schedules to support productivity and appropriate patient coverage.
• Partner with clinicians to coordinate caseloads and determine appropriate visit coverage by discipline.
• Respond to patient scheduling inquiries when branch schedulers are unavailable.
• Contact staff regarding new patients added to same-day or past-date schedules.
• Remove duplicated evaluation tasks and approved non-admits from workflow.
• Collaborate with intake, insurance, BOM/BOS teams, clinical supervisors, and branch directors to resolve scheduling issues, concerns, and hard stops.
• Report high-level issues to the Scheduling Director weekly, or more frequently as needed.
• Establish and enforce assignments of daily scheduling tasks to include but not limited to:
• SOC assignments and emails
• Roll-up completion and distribution
• On-Call Coordination Note follow-up
• Hospitalization and In-Patient documentation and follow-up
• Workflow Processing and Communication
• Gaps in Care and other Mosai Reports
• HCHB Scheduling and Case Management Assignment Reports

Knowledge & Skills

• Adept knowledge of Home Health Scheduling, and HCHB best practices.
• Strong leadership, initiative, analytical, critical thinking, and problem-solving skills.
• Excellent verbal, written and presentation skills.
• Articulately relate to people at all levels of the organization.
• Ability to resolve conflicts between individuals with successful outcomes.

Qualifications

• At least 5 years work experience in Home Health Scheduling.
• Leadership and management oversight experience in Home Health Scheduling.
• Advanced Microsoft Office skills including, Excel, Outlook, Power-Point, and Word.
• Knowledge of federal and state laws and industry practices.

See what Mission has to offer!

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.