Home Retention Representative I
- Location
- Harrisburg, PA
- Listed
- Today
About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Key Responsibilities
Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated phone queue with a minimum requirement of 160 calls per day.
- Notate servicing system of all activity on each account
- Update borrower information in the servicing system as applicable
- Send letters and emails encouraging the borrower to contact PHFA
- Monitor the collection voicemail box. Return voicemail calls to borrower in a timely manner
- Work the NSF (non-sufficient funds) queue
- Research designated websites for a current phone number or address for a borrower as needed
- Must be able to talk, listen and speak clearly on telephone
- Must work one (1) evening per week (Monday through Thursday - work hours that day are from 10:30am-7 pm
- Must be organized and able to multi-task
- Ability to perform a high volume of work daily
- Must be able to work under pressure and meet deadlines
Must have a team mentality
Ability to work independently
Bilingual (Spanish) preferred
Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; work is performed from within specific limits of established procedures and/or defined instructions.
Qualifications
- Relevant professional experience (1-3 years), Spanish
- Experience
- Relevant professional experience (1-3 years)
Equal opportunity and legal notices
As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.
Diversity Statement
PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.
From Pennsylvania Housing Finance Agency's careers page, first listed on Rolev.ai on November 15, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Home Retention Representative I job at Pennsylvania Housing Finance Agency located?
This Home Retention Representative I position at Pennsylvania Housing Finance Agency is located in Harrisburg, PA. Always check Pennsylvania Housing Finance Agency's application page for specific state eligibility or relocation policies.
How do I apply for the Home Retention Representative I position at Pennsylvania Housing Finance Agency?
This listing links directly to Pennsylvania Housing Finance Agency's Workday application page. You can apply directly on Pennsylvania Housing Finance Agency's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.