Home Services Specialist (San Jose)

About the Role

As a Home Services Specialist, you’ll play a foundational role in onboarding new members - capturing the details of their home and helping set them up for ongoing service. Your professionalism, presence, and attention to detail will directly shape the member experience.

You’ll be the friendly, polished face of Casa during onboarding visits. Together with a teammate, you’ll visit member homes to inventory appliances, lighting, safety systems, paint, and more - creating a complete digital profile of the home.

Beyond onboarding, you’ll support members with a range of home services, including package pickups, home checkups, and other household projects.

This role blends hospitality, logistics, and hands-on fieldwork. You must be comfortable interacting with high-end clients and working responsibly and discreetly inside their homes.

Key Responsibilities

• Represent Casa with professionalism, courtesy, and discretion at all times
• Conduct detailed, room-by-room inventories of residential homes
• Use a camera to create 3D scans and floor plans
• Speak with homeowners to gather context, vendors, and preferences
• Handle package pickups, returns, donations, and drop-offs
• Support members with general household tasks, home checkups, and other projects as needed
• Travel between member homes throughout your area

Required Qualifications

• Experience in one or more of the following: home services, concierge, logistics, facilities, high-end customer service, or related fields
• Excellent communication and interpersonal skills
• Detail-oriented, organized, and able to follow structured workflows
• Comfortable working in others’ homes with professionalism and discretion
• Ability to lift and carry equipment, move through multi-level homes, and perform hands-on tasks
• Must have a reliable personal vehicle, valid driver’s license, and proof of insurance
• Tech-savvy: comfortable using apps, iPad, smartphone camera, Bluetooth-connected tools

Compensation & Perks

• $30/hour starting rate
• Part-time role with flexible scheduling (up to 20 hours/week based on service demand).
• Professional equipment and app access provided
• Opportunities to grow with a fast-moving startup

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