Hospice Intake Coordinator

About the role

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission-to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum.

We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Mission Healthcare offers competitive benefit packages designed to support the well-being of our team.

Benefits Available to All Benefit-Eligible Employees

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance

Benefits

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week:

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance
• Pet insurance

Pay range (depending on experience): $26-$32/hr

Schedule/Shift: Wednesday-Sunday 8am-5pm

Location: San Diego, CA

Responsibilities

• Retrieve referrals in a timely manner from Forcura, ECIN, or other means of submission.
• Verify completion of EOB.
• If no EOB completed, contact Marketing liaison to alert them of referral to allow them to be first point of contact for referring facility or MD.
• Immediately initiates data entry and begins insurance authorization process.
• Enters PENDING code so that we can track patients who are in process.
• Arranges and schedules transportation (as needed), Durable Medical Equipment (DME), and Medication delivery (initiate workflow for RN to order meds).
• Contacts families and patients to coordinate the Start of Care or initiation visit, and delivery of Medications and DME.
• Schedules initiation visit as well as SOC visit in HCHB and sends visit to RN/LVN device so they can initiate care.
• Is responsible for timely initiation of care with the goal of response time of less than 2 hours.
• Is responsible for changing patient's status to NON ADMIT and coordinating with DPCS to ensure they are aware of patient status.
• Other duties as assigned.

Qualifications

• High school graduate; bachelor's degree preferred in health related field or licensed clinician preferred.
• 2+ years of health care experience required.
• 2 years of experience in hospice preferred.
• Must have knowledge of the purpose and function of hospice and diagnosis acceptable to Hospice setting.
• Proficient in word processing, desktop publishing and spreadsheet software.
• Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages.

See what Mission has to offer!

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.