Hospitality Associate

About the role

This is a fast-paced, high-volume hospitality role supporting a busy six-floor corporate office with multiple kitchens, pantries, conference rooms, and near-daily catered events. Hospitality Associates are expected to work independently with minimal supervision while completing five daily floor sweeps, maintaining hospitality spaces every two hours (and as needed), setting up and breaking down meetings and events, coordinating food deliveries, managing vendors, restocking supplies, and ensuring conference rooms are fully prepared with catering, beverages, and audio/visual equipment.

The office typically hosts 5-10 catered events per day, requiring strong organization, attention to detail, and the ability to prioritize competing demands in a constantly changing environment. Candidates must be comfortable being on their feet for most of the day, multitasking, and delivering exceptional customer service while anticipating client needs. A Food Handler Certificate is strongly preferred due to the volume of food service responsibilities, though training can be provided.

This role offers clear opportunities for growth into a Senior Hospitality Associate position with increased responsibility for leading office-wide hospitality programs and recurring events. Successful candidates will be self-motivated, dependable, proactive problem-solvers who enjoy working in a high-energy environment and taking ownership of their work.

• Location: Midtown Manhattan, New York, NY
• Contract: Permanent, full time
• Shifts: 40 hours per week, Mon-Fri 9am-6pm with a 1-hour unpaid lunch; some flexibility is required
• You will have the opportunity to work overtime at least once a month.
• Work model: Fully onsite

Job Duties

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications & Requirements

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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