Hospitality Concierge/Butler

About the role

Currently Hiring Part-time

Salary Range: $21 - $23

Reports To: The Butler reports directly to the Life Enrichment Director.

FLSA Classification: This position is classified as non-exempt and is an hourly position.

Job Overview

The primary responsibility of this position is to ensure residents' comfort during the admission process and throughout their transition to the community by providing the highest degree of personal attention and exceptional customer service. The Butler serves as a liaison between residents and all departments, ensuring each resident feels welcomed, supported, and well cared for.

The Butler is also an active member of the Life Enrichment team, assisting with programs, outings, special events, and resident engagement while providing support with dining services, room service, and other community needs. Guided by an "Anything, Anytime" service philosophy, this role offers flexible, hands-on support wherever needed to create an exceptional resident experience.

Responsibilities and Duties

• Meets with managers on a daily basis to discuss any new admissions, concerns, changes, etc.
• Reviews resident's room prior to admission to ensure room is clean and in acceptable move-in condition.
• Contacts appropriate departments as needed, i.e. housekeeping, laundry, maintenance to address any resident needs or concerns.
• Greets and escorts new residents to their apartment, orient/escort resident around community; introduce team members; and orient to the building.
• Reviews concerns and needs of all residents daily. Follow up to ensure residents' needs/requests are met.
• Performs "Quality Checks" to ensure residents enjoy their meals.
• Perform light duty maintenance when needed, such as changing light bulbs, checking cable boxes, etc. * Reviews and organizes resident requests and plans responsibilities for the following day
• Acts as a liaison between residents and departments to meet the overall needs of residents.
• Guides residents through their adjustment period ensuring their new home is comfortable making the move an enjoyable experience by promoting utilization of programs and services.
• Addresses any issues and/or difficulties as they arise. Seeks the guidance of Manager for any assistance required.
• Maintains an open and ongoing dialogue/relationship with residents, families and other team members. Assures successful communication with team members for vital and rewarding guest experience.
• Ensures all follow up issues are addressed from the resident to the appropriate team member.
• Review menus and collect choices for all meals for the following day for Room Service program.
• Collect and deliver room service selections from culinary department to resident rooms as requested. * Collects orders for Dining Room for lunch and dinner; picks up food orders from Culinary, serve in dining room and breaks down dining room post meal.
• Manage magazine subscriptions and/or distribute daily newspapers as needed. * Coordinates daily cocktail hour with culinary team and serves prior to dinner.
• Call residents daily to ensure all culinary needs are met.
• Assist with touring community during marketing tours. * Coordinate trips with Life Enrichment department and will be responsible for some driving duties.
• Distribute Life Enrichment Newsletter and Calendar of Events to rooms and review. * Review common areas for housekeeping needs and complete as needed.
• Ensure all pantries, common areas, hallways, living rooms, dining rooms are tidy, clean and organized at all times.
• Works with hostess and communicates daily regarding the memory care neighborhood operations and resident needs.
• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.
• Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
• Other duties as directed by supervisor.

Qualifications

• High school diploma or GED equivalent required.
• Valid driver's license is required.
• Minimum of two years' experience in health care, hospitality, customer service, resident care, social work, recreation or human service field preferred.
• Must have a genuine interest in working with older adults. Physical Abilities
• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight up to 50 lbs. The associate must use proper body mechanics.

Benefits Offered (for Part-Time Employees)

• Paid Time Off (PTO)
• Flexible Schedule
• On the job training
• Employee Assistance Program (EAP)
• Free Parking

Other Compensation Programs

• Employee Referral Bonus
• Resident Referral Bonus