Hospitality Specialist Lead

Roles & Responsibilities

• Deliver elevated concierge-style hospitality experiences that reflect professionalism, responsiveness, and exceptional customer service.
• Independently manage daily hospitality operations, meeting support, and event coordination with minimal supervision.
• Schedule, prepare, and oversee meeting room setups according to client and event specifications.
• Conduct routine walkthroughs of conference rooms, visitor offices, and hospitality spaces to ensure cleanliness, organization, and adequate supply inventory.
• Lead event setup and breakdown activities in alignment with client requests and operational standards.
• Support miscellaneous hospitality requests and monitor service/resource request systems to ensure timely completion of tasks.
• Utilize event planning software, scheduling platforms, and workplace technology systems to coordinate hospitality services effectively.
• Coordinate with IT and support teams to resolve equipment issues and escalate incidents as necessary.
• Escort guests and clients to meeting spaces while ensuring all meeting requirements and service expectations are met.
• Serve as a liaison between guests, clients, vendors, and internal staff to facilitate smooth communication and service delivery.
• Monitor inventory levels and communicate maintenance or conference room repair needs to Facilities and Hospitality teams.
• Assist management with onboarding and training new hires on hospitality procedures, service standards, and operational processes.
• Track, analyze, and communicate hospitality production metrics and operational performance data to management and clients.

Knowledge, Skills & Attributes

• Strong hospitality and client service orientation with the ability to deliver concierge-level experiences.
• Excellent leadership, organizational, and multitasking abilities in a fast-paced professional environment.
• Strong verbal and written communication skills with experience interacting directly with clients, vendors, and internal stakeholders.
• Ability to work independently while managing multiple priorities and maintaining attention to detail.
• Strong problem-solving and decision-making skills with the ability to escalate issues appropriately.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using scheduling systems, event planning software, and workplace technology tools.
• Strong interpersonal skills with the ability to build professional relationships and foster collaboration across teams.
• Ability to maintain professionalism, composure, and adaptability under pressure.
• Commitment to operational excellence, presentation standards, and customer satisfaction.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1-3 years of hospitality, conference services, client service, hotel, or food & beverage experience required. Experience in a lead or supervisory hospitality capacity preferred.

Technical Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with event planning software, room reservation systems, and workplace service platforms preferred.
• Ability to coordinate with IT support and utilize workplace technology effectively.

Pay and benefits

The Compensation range for this role is 22.00 to 24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.