Host

About the role

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Atton Standards.

Reports to: Culinary Director, F&B Managers

Essential Functions

• Assist manager, supervisor in the opening and closing of the restaurant, bars and lounges.
• Answering phone calls.
• Seating guests.
• Control heavy volume at restaurant entrance.
• Knowledge of hotel property.
• Inform the guest about buffets.
• Attend to and anticipate guest's needs.
• Familiarization with menu.
• Introduce server to guest.
• Greeting guests. Anticipate guest's needs to create an amazing experience.
• Knowledge of daily specials.
• Promote all F&B Outlets
• Assign guest checks.
• Follow the Novotel F&B standards
• Introduce the menu to the guests
• Use of Open Table system
• Assist with IRD when required
• Make phone calls and use and appropriate etiquette
• Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to Lima, Vista, Uva and the Fitness Center.
• Be aware of hotel's events and promote the business

Hotel Specific Essential Functions

• Bus and set-up tables as needed to assist servers and improve services.
• Maintain a clean and attractive podium and restaurant areas.
• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary

Tools and Equipment: Pen and paper, cleaning supplies, dishes, silverware, buckets.

Working Environment

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions, restaurant deck and pool area.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.
• Walking, standing, and bending.
• Occasional lifting up to 25 lbs. Pushing of supply carts.

Additional Information

All your information will be kept confidential according to EEO guidelines.