Host

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

• Greets guests upon arrival and seats them at their table. Provides them with a menu and provides general information about the restaurants and meal options at the hotel.
• Prepares/maintains a list of guests waiting to be seated. Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.
• Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.
• Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.
• Follows all standard food handling, sanitation, and health department guidelines.
• Answers telephone and assists guests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.
• Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.
• Assists service staff by running food, refilling beverages and bussing tables in dining room if needed.
• Ensure menus, check presenters and wine lists are kept clean and in good condition. Maintains cleanliness of work areas and hostess stand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

• Prior customer service and cash handling experience
• Positive attitude and professional demeanor
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Great If you have

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to learn and use telephone and computer systems used at the hotel

Additional information

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.