Hotel Assistant Front Office Manager

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

Basic Function

• The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation.
• This includes ensuring customer satisfaction, financial performance, and employee relations.
• The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.

• Status: Full Time
• Availability: Full Availability
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees’ time, time off and shift changes.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Will serve as Benchmark Manager on Duty for the hotel and resolve all guest issues. Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents.
• Assist with department purchasing, maintaining consistent availability of all products and supplies.
• Ensure all labor and other expenses are kept within budgeted guidelines.
• As necessary, establish new standards to provide customers with the highest quality of service through close communication with leadership and recommend areas in need of improvement.
• Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting.

Job Category: DUCareersInHotel & DUCareersInManagement

Qualifications

• Supervising experience required.
• One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
• Proficient with a Hotel Property Management System required. Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Over 21 years of age for vehicle driving insurance purposes.

Compensation

$ - Based on Experience

• $ - Based on Experience

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.