Hotel Clerk I
- Pay
- $15 – $18 per hour
- Location
- Michigan City, us
- Listed
- Today
About the role
Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.
- Greet hotel guests.
- Communicate with Executive Hosts regarding hotel stays.
- Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
- Assist Food & Beverage Dept. with reservations for food outlets.
- Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
- Possess knowledge of rates, room types, room availability, hotel policies and procedures.
- Answer and accurately direct incoming phone calls through the property's telephone system.
- Accurately record and distribute messages as needed.
- Using the public address system, page and make announcements as appropriate.
- Screen calls for staff as requested.
- Provide accurate information regarding the property, the company, events, promotions, etc.
- Respond to emergency calls/situations according to established protocol.
- Answer any questions guests may have regarding hotel, casino and community.
- Check guests into the hotel while verifying reservation information
- Check guests out of hotel and assure billing is accurate
- Provide exceptional guest service
- Other duties as assigned by management.
Qualifications & Requirements
- Must have ability to add, subtract, and audit accounts.
- Must be able to handle money accurately and follow established procedures.
- Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
- Type accurately on a computer keyboard.
- Possess knowledge of credit card transactions using electronic draft system.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
About the Company
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Equal opportunity and legal notices
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
From Boyd Gaming's careers page, first listed on Rolev.ai on November 11, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Hotel Clerk I role at Boyd Gaming?
The Hotel Clerk I posting at Boyd Gaming states compensation of $15 – $18 per hour. Final pay may depend on location, experience, and interview evaluation on Boyd Gaming's official career site.
Where is the Hotel Clerk I job at Boyd Gaming located?
This Hotel Clerk I position at Boyd Gaming is located in Michigan City, us. Always check Boyd Gaming's application page for specific state eligibility or relocation policies.
How do I apply for the Hotel Clerk I position at Boyd Gaming?
This listing links directly to Boyd Gaming's SmartRecruiters application page. You can apply directly on Boyd Gaming's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.