Hotel Housekeeper, USC Hotel

About the role

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.

Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family.

We are driven to succeed by our commitment to uphold our unifying values.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a Hotel Housekeeper to join our rapidly growing team at the USC Hotel.

The Opportunity

At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors. This begins with you! As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the best USC experience.

The Accountabilities

• Perform standard housekeeping procedures. Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. Maintain cleanliness of assigned facilities. Ensure that housekeeping standards are met. Follow procedures for team cleaning and self-inspecting program.
• Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.
• Shampoo carpets, strip and wax floors throughout the hotel.
• Notify guest services (front desk) when service is complete so rooms may be sold. Report any room unable to be serviced within appropriate time standards to supervisor.
• Provide customer service to faculty, staff, students, and guests. Respond to requests from guests, supervisors or management in a timely and efficient manner. Maintain friendly, helpful demeanor. Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner.
• Report needed repairs of unsafe conditions to supervisor. Inform supervisor of malfunctioning equipment.
• Organize and maintain neat linen carts and supplies according to department standards. Stock floor storage rooms to required levels. Assist with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies as needed.
• Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
• Maintain security of equipment, keys, and supplies issued each day.
• Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.
• Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.
• Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles. The University reserves the right to add or change duties at any time.

The Qualifiers

• Education: High School Diploma not required
• Experience: 2 years
• Some knowledge of housekeeping trade
• Knowledge of all cleaning standards and methods, materials, and equipment
• Knowledge of and compliance with the operation of all mechanical cleaning equipment
• Proven customer service experience
• Ability to effectively communicate in English
• Ability to lift up to 30 lbs.
• Presents oneself professionally, in line with higher education environment
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

What We Prefer

• High School Diploma
• Knowledge of standard cleaning chemicals
• Ability to oversee student, temporary, and/or resource workers
• Experience in fast-paced hotel environment

The Trojan Family Rewards

• We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families.
• This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
• The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

• USC has great minds that transform the world with their talents and research.
• Will you be one?
• Join us!

FIGHT ON!

Pay and benefits

The hourly rate for this position is $27.71. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education

Less than high school

Minimum Experience

2 years, Combined education/experience as substitute for minimum experience.

• Minimum Field of Expertise: Some knowledge of housekeeping trade.
• Knowledge of all cleaning standards and methods, materials, and equipment.
• Knowledge of and compliance with the operation of all mechanical cleaning equipment.
• Proven customer service experience.
• Ability to speak and write in English.
• Ability to lift a minimum of 30 lbs.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

Additional information

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: