Hotel Maintenance

About the role

Support resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.

This individual must possess and adhere to the following core values

• Integrity - Doing the right thing when no one is looking.
• Passion - Creating a positive impact.
• Work Ethic - Taking pride in your work.

As an Engineering Tech 1, you will also,

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management
• Provide general support by performing basic tasks such as painting, caulking, and wall repairs
• Conduct basic plumbing diagnostics on toilets, bathtubs, jacuzzis, showers, faucets, and sinks, including unclogging
• Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools
• Install and/or replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices
• Diagnose appliances, replace minor components, and assist with complete replacements as needed
• Actively participate in procurement and inventory processes to ensure materials and tools are available on-site
• Operate resort operations devices and software effectively (HotSOS and other applicable systems)
• Communicate professionally through radios, phones, emails, and verbal interactions
• Perform maintenance and cleaning tasks as required by resort management
• Safely use hand tools, power tools, and battery-powered tools needed for the job
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment)
• Follow safety guidelines and practices
• Recognize and identify potential safety hazards on the property
• Communicate and interpret guest needs through positive interactions toward resolution
• Adhere to all CFI/Westgate Resorts policies and procedures
• Always represent Westgate Resorts professionally through appearance, attire, and behavior
• Perform other tasks as assigned by resort operations leadership

Qualifications & Requirements

• High school diploma required
• 0 to 1 year of hands-on experience in trades and maintenance within a resort or commercial environment
• Written and verbal communication in English is expected
• Must have and maintain a valid driver's license
• Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus
• Strong communication skills required to excel in interactions with guests and colleagues
• Ability to be versatile, work well under pressure, and meet deadlines
• Must communicate effectively with immediate supervisors and resort leadership
• Regularly, the team member must lift, move, push, or pull up to 50+ pounds.

Additional Information: Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.