House Manager - Springfield

Position Summary

The House Manager is responsible for the daily oversight, support, and operational management of multiple men's recovery houses. This role ensures that all clients receive consistent, high-quality services by supervising night monitors and case managers, maintaining compliance with program expectations, and supporting a safe, structured, recovery-focused living environment.

Key Responsibilities

Client & Program Compliance

• Ensure all clients are compliant with required group attendance, counseling sessions, nursing appointments, and case management meetings.
• Monitor client progress and follow up with staff to address missed appointments or non-compliance.
• Provide coaching, support, and intervention to help clients stay engaged in recovery programming.
• Make decisions regarding consequences, restrictions, or corrective actions for clients who violate program rules or expectations.

Staff Supervision & Coordination

• Supervise night monitors to ensure timely room checks, accurate documentation, and adherence to program policies.
• Supervise case managers to ensure consistent delivery of services and appropriate follow-up with clients.
• Lead or participate in staff meetings, offering updates on client status, operational issues, and program needs.
• Provide training, guidance, and support to staff to maintain high standards of care.

House Operations & Safety

• Ensure all houses are stocked with necessary supplies (cleaning products, hygiene items, linens, etc.).
• Conduct regular walkthroughs to ensure cleanliness, safety, and adherence to house rules.
• Coordinate with maintenance or leadership to address repairs and operational issues promptly.
• Monitor client rooms and common areas to ensure they remain in good condition.

Client Support & Engagement

• Build supportive, professional relationships with clients to promote stability, accountability, and personal growth.
• Assist clients in navigating local resources, including transportation, employment, housing, and treatment services.
• Serve as a positive role model, promoting recovery principles and healthy decision-making.

Documentation & Reporting

• Ensure accurate and timely documentation from night monitors and case managers.
• Maintain complete, up-to-date records of client compliance, incidents, consequences, and follow-up actions.
• Report significant client concerns or program issues to leadership as required.

Qualifications

• Minimum three (3) years of experience in recovery housing, behavioral health, case management, peer support, or a related human-services field.
• Experience working with individuals in recovery from substance use disorders.
• CDCA or equivalent work experience preferred.
• Knowledge of community resources, treatment programs, transportation supports, and local recovery networks.
• Strong communication, conflict-resolution, and crisis-intervention skills.
• Ability to hold clients accountable while maintaining professionalism, empathy, and consistency.
• Basic computer and documentation skills (email, forms, case notes, scheduling tools).

Work Environment

• Fast-paced residential recovery setting with regular interaction with clients and staff.
• Position may require flexible hours, periodic evenings, weekends, and on-call support.

Potential Benefits

• Weekly Pay
• Paid time off
• Company-paid holidays
• Insurance Benefits Eligibility on Start Date
• Flexible Scheduling and choice of schedule
• Free CEU's