Housekeeping Inspector

About the role

Under supervision of the Housekeeping Assistant Director, the Housekeeping Inspector conducts routine inspections and evaluates quality of work to ensure appropriate level of cleanliness, condition, and overall readiness in residential halls to ensure housekeeping standards are met. The Housekeeping Inspector will identify areas requiring attention or corrective action, communicate expectations to the Housekeeping staff, and follow-up to ensure deficiencies are addressed timely. The Housekeeping Inspector will oversee the management of student housekeeping workers during the summer as assigned.

Duties/Responsibilities

Inspection and Quality Assurance (40%)

• Conduct routine inspections and evaluate quality of work to ensure appropriate level of cleanliness and overall condition in residential halls to include but not limited to common areas and restrooms.
• Conduct and document quality assurance inspections of assigned residential hall buildings.
• Identify deficiencies in cleanliness, sanitation, appearance, supplies, equipment, and general condition of residence hall.
• Conduct follow-up inspections to confirm deficiencies have been corrected and standards have been met.
• Identify reoccurring issues and make recommendations for improving practices, workflow, and service quality.

Staff Support and Accountability (15%)

• Regularly update the Housekeeping Assistant Director on issues impacting the area of responsibility. Supervise, plan, and schedule work performed by student staff as assigned.
• Provide timely feedback regarding cleaning quality, productivity, work practices, and adherence to established procedures.
• Assist supervisors in addressing quality concerns and maintaining appropriate documentation.
• Assist with training of housekeepers on cleaning procedures, equipment, chemicals and quality expectations. Perform cleaning tasks and routine housekeeping duties as needed.
• Attend Department of Housing and university community meetings and events as directed.

Communication (15%)

• Interact with Housing and Residential Life staff, residents, and other university stakeholders to address cleanliness in assigned areas.
• Ensure employees understand expected quality standards and professional conduct on the job.
• Evaluate and provide regular performance feedback to staff.
• Work with university facilities and grounds as needed to resolve residential hall concerns.
• Maintain accurate inspection records, checklists, and reports.

Residential Hall Readiness (15%)

• Make appropriate work decisions considering staffing levels and operational needs.
• Inspect facilities before conference programs and other activities to ensure residential halls are appropriate prepared.
• Assist with identifying additional cleaning needs associated with high-traffic periods, special events, and move-in/move-out.

Safety and Compliance (15%)

• Maintain sufficient inventory and issue supplies and equipment for buildings across campus.
• Request to purchase additional supplies, equipment, and materials based on operational needs.
• Ensure the safety of all assets and that they are in proper working condition.
• Establish routine preventive maintenance program for assigned equipment.
• Supervise the organization and cleanliness of housekeeping storage space in assigned areas are orderly and safe.
• Attend monthly staff meetings and monitor safety training for all employees as required by UNH Environmental Health and Safety.
• Be knowledgeable of current American with Disabilities Act (ADA) and OSHA regulations and impact on work areas.
• Observe and report safety concerns, defects, deterioration and wear and tear of facilities using an online reporting system.
• Ensure the safe working practices of each employee and report accidents using the university reporting process.
• Monitor compliance with all department and University rules, practices, and procedures.
• Responsible for key control/issuance to staff in assigned buildings. Identify and report unsafe conditions, damaged equipment, maintenance concerns, and other residential hall issues requiring attention.
• Promote appropriate use, storage, and handling of cleaning products, chemicals, equipment and PPE. Perform other related duties as assigned.

Minimum Acceptable Education & Experience

• High school graduation or G.E.D. equivalent and two years of custodial/housekeeping experience.
• Previous experience performing quality inspections, leading housekeeping activities, or providing work direction.
• Bilingual in English and Spanish, with the ability to effectively communicate work expectations, housekeeping standards, safety procedures, and performance feedback with employees in both languages.

Knowledge, Skills & Abilities

• Strong interpersonal communication skills with ability to effectively communicate with campus customers, parents, and visitors.
• Thorough knowledge of housekeeping practices, sanitation standards, cleaning materials, processes and equipment.
• Ability to prioritize multiple assignments and respond appropriately to changing operational needs to include a willingness to respond to emergency situations.
• Sufficient strength and physical dexterity to perform duties and responsibilities of this job, including heavy work.
• Ability to wear and use personal protective equipment if required.
• Ability to safely use and evaluate the use of cleaning equipment, products, and supplies.
• Ability to recognize differences between acceptable and unacceptable levels of cleanliness and resident hall presentation.
• Strong attention to detail and ability to identify deficiencies that may not be readily apparent.
• Ability to provide constructive feedback and hold employees accountable to established standards.
• Strong organization and time-management skills.
• Effective verbal and written communication skills.
• Able to maintain accurate records and documentation.

Other Requirements

• Ability to work and communicate with employees for whom English is a secondary language (Spanish preferred).
• Ability to work occasional evening or weekend hours during peak turnover times.

Preferred Qualifications

• Experience in a college/university environment.
• Valid driver's license.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application)

• Resume/CV

Additional information

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.

There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Compensation Pay Range

$17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: Durham