Housekeeping Supervisor - Trailhead Lodge

About the role

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Housekeeping Supervisor is a detail-oriented, hands-on leadership role responsible for supporting the daily operation, quality, and administration of housekeeping services at Trailhead Lodge. Reporting directly to the Facilities Maintenance Manager, this position plays a critical role in delivering consistent cleanliness standards, efficient room turnover, and a welcoming guest experience at a year-round hospitality property.

This role is well-suited for an individual who thrives in a fast-paced lodging environment, brings strong organizational and administrative skills, and enjoys leading teams through clear communication, structure, and accountability. While this role is not responsible for overall departmental strategy, it is a key execution and oversight position that supports hiring, scheduling, training, and daily performance management and quality of product and guest room experience of the housekeeping team.

Essential Functions/Major Responsibilities

Housekeeping Operations & Quality Oversight

• Supervise day-to-day housekeeping operations to ensure guest rooms and public areas consistently meet Trailhead Lodge cleanliness and presentation standards.
• Conduct routine room inspections and public-space walkthroughs to verify quality, completeness, and adherence to brand expectations.
• Coordinate daily room status with Guest Experience and Facilities teams to support efficient room readiness and turnover.
• Assist with resolving housekeeping-related guest concerns promptly and professionally.
• Support seasonal deep-cleaning initiatives and special projects as assigned.

Scheduling & Staffing Support

• Support the Facilities Maintenance Manager with recruitment activities, including interviewing, onboarding, and training of Lodge Services / Housekeeping Attendants.
• Prepare and manage daily and weekly housekeeping schedules aligned with occupancy, arrivals, departures, and staffing levels.
• Assign daily work areas and priorities to housekeeping team members.
• Monitor productivity, coverage, and labor utilization, adjusting assignments as needed to meet operational demands.
• Provide ongoing coaching, feedback, and support to team members to reinforce performance expectations and service standards.
• Escalate performance, attendance, or conduct concerns to the Facilities Maintenance Manager as appropriate.

Administrative & Systems Responsibilities

• Maintain accurate housekeeping documentation, including room inspection logs, task lists, and daily production records.
• Track housekeeping supplies, linens, and amenities; communicate restocking needs and usage trends.
• Support payroll accuracy by verifying timekeeping records and schedules.
• Assist with maintaining standard operating procedures (SOPs) and training materials.
• Utilize property management and housekeeping systems to update room status and communicate completion.

Guest Experience & Cross-Department Collaboration

• Collaborate closely with the Guest Experience Manager and Attendants, Night Audit, and Facilities Maintenance Manager and Attendant to ensure smooth daily operations and minimal guest disruption.
• Support next-day arrival readiness by ensuring rooms are prioritized based on arrivals, early check-ins, and special requests.
• Maintain a professional, guest-aware presence when working in public or guest-facing areas.
• Reinforce a hospitality mindset within the housekeeping team, connecting room quality to the overall guest experience.

Role Structure & Accountability

• This role provides direct supervision of housekeeping team members but does not serve as a department manager.
• Work is performed with operational priorities and guidance provided by the Facilities Maintenance Manager.
• Success requires strong organization, follow-through, clear communication, and consistent attention to detail.
• Serves as a key on-property leader supporting daily execution and team engagement.

Work Location & Schedule

• Full-time, on-site position at Trailhead Lodge.
• Schedule may include weekends, holidays, and variable shifts based on occupancy and operational needs.
• Property operates year-round.

Additional Expectations

• Maintain a safety-first mindset for guests, coworkers, and self.
• Follow established procedures, documentation standards, and cleanliness protocols.
• Maintain confidentiality related to guests, staff, and internal operations.
• Take pride in the appearance, organization, and care of the property.
• Demonstrate professionalism, accountability, and emotional intelligence in all interactions.
• Remain adaptable and willing to support other operational areas during peak periods or weather events.

Secondary Function

• Provide operational support to Guest Experience and Facilities teams during high-volume periods or staffing gaps.
• Assist with coordinating housekeeping response to maintenance issues that impact room readiness.
• Support training and onboarding efforts to foster consistency and shared ownership of service standards.

Supervisory Responsibilities

• Number of employees supervised: 4-6
• Positions Supervised: Lodge Services & Housekeeping Attendants
• Scheduling and assigning work: Yes
• Training: Yes - with management guidelines
• Salary actions: Yes - with management guidelines
• Disciplinary actions: Yes - with management guidelines
• Performance review: Yes - with management guidelines
• Hiring/Termination: Yes- with management guidelines

Interpersonal Contacts

• Works closely with the Facilities Maintenance Manager, the Guest Experience Manager, Night Audit, and Lodge Services team members.
• Interfaces with supply vendors, laundry services, and operational support partners as needed.

Required Knowledge, Skills & Experience

• High school diploma or equivalent required.
• 2-3+ years of housekeeping or lodging operations experience preferred; prior supervisory experience a plus.
• Strong organizational, time-management, and administrative skills.
• Familiarity with hotel cleanliness standards, room inspections, and service sequencing.
• Ability to lead and motivate teams in a fast-paced environment.
• Clear written and verbal communication skills.
• Professional working proficiency in Spanish (preferred).

Technical & Computer Skills

• Comfortable using housekeeping or property management systems to update room status.
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.
• Ability to learn scheduling, inventory, and reporting platforms.
• Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems), specifically housekeeping functions preferred.

Physical Capabilities

• As needed to fulfill the job scope.

Minimum Experience Required

• 2-3+ years in a similar role

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
• In addition to the specific conditions below, every position at Mt. Bachelor (Trailhead Lodge) requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range: $23-24/hr (DOE)

Minimum Age Requirement: 21+

• Schedule: Full-Time
• Come Work Where You Play!

• Please be aware incomplete applications will not be accepted or reviewed.
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