Houseperson

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Your Role

Guest Service and Housekeeping Team Support

• Greet and engage guests courteously, checking whether they need assistance and responding promptly and helpfully to requests.
• Work collaboratively with Room Attendants and Housekeeping colleagues to maintain hotel cleanliness and service standards.
• Deliver requested towels, cribs, cots, and other approved guest-room items promptly and with care.
• Perform Room Attendant duties when needed and as assigned to support operational priorities.
• Assist Room Attendants with heavy items and furniture movement during deep cleaning, spring cleaning, and special projects, following safe handling practices.

Linen, Supplies and Floor Operations

• Walk assigned guest floors at the beginning and end of each shift to collect bagged trash and soiled linens.
• Remove soiled linens and trash from floor pantries and service areas, transporting them to designated locations in accordance with procedures.
• Collect clean linens and replenish each assigned floor pantry to established par-stock levels.
• Restock guest amenities, housekeeping supplies, and other approved items in floor pantries to support efficient room servicing.
• Keep floor pantries, supply areas, and housekeeping carts clean, orderly, stocked, and accessible to the team.

Public Area Cleanliness and Safe Work Practices

• Clean assigned public areas in the prescribed manner, following departmental standard operating procedures and established quality expectations.
• Use housekeeping equipment and supplies properly, including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters.
• Monitor assigned areas for cleanliness concerns, spills, hazards, or maintenance needs and notify the appropriate team member promptly.
• Handle and transport linens, waste, carts, and cleaning materials safely while maintaining clear corridors and service areas.
• Demonstrate a friendly, helpful attitude toward guests and coworkers, taking pride in being the difference in each guest experience.

What Are We Looking For?

• You are dependable, observant, and proud of creating clean, comfortable spaces.
• You pay attention to details others might miss, manage your time well, and work productively as part of a team.
• You also understand that a friendly response to a guest and timely support for a coworker are important parts of excellent housekeeping service.

Required Qualifications

• Strong attention to detail, effective time-management skills, and the ability to follow cleaning procedures and assigned priorities.
• A neat, professional appearance and a pleasant, helpful manner.
• Ability to communicate effectively and work well with guests and coworkers.
• Ability to stand and walk for extended periods during physically active shifts.
• Ability to bend, reach low and high areas, clean corners, observe conditions, and detect odors.
• Ability to maneuver housekeeping carts weighing up to 100 lbs, including in tight spaces.
• Ability to lift, carry, and position items weighing at least 25 lbs safely.
• Ability to use standard cleaning equipment, including vacuums, mops, brooms, spray bottles, dustpans, scrub pads, and dusters.

Preferred Qualifications

• Previous housekeeping or hotel cleaning experience is desirable.
• Familiarity with linen distribution, guest supplies, public-area cleaning, or Room Attendant support.

Why This Role, Why Now

• Guests may not see every task behind a welcoming hotel, but they notice the results.
• At Wyndham Boston Beacon Hill, Housepersons keep the property guest-ready and help Room Attendants deliver outstanding service.
• This is an opportunity to develop hospitality skills while making a difference every day.

Compensation

$24.00

• $25.00

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.