Houseperson

About the role

The Houseperson is responsible for maintaining guestrooms, back of the house working areas and hotel premises in an attractive, clean and orderly manner.

Essential Duties

• Upholds and complies with 5-star standards at all times.
• Cleans and maintains guest rooms and public spaces.
• Vacuums and sweeps carpets and mop floors.
• Cleans offices, staircases, locker rooms and outlets.
• Provides assistance and support to room attendants and floor managers.
• Cleans carpets and upholstered furniture.
• Performs general cleaning of areas by washing walls, ceilings, moving and arranging furniture, cleaning windows glass tops, dusting polishing different surfaces, flipping mattresses etc.
• Strips rooms upon request.
• Receives deliveries and stocks supplies in closets and storage areas.
• Organizes storage areas.
• Moves banquet furniture and arranges meeting spaces as needed.
• Operates housekeeping equipment such as: Shampoo machines, pressure washers, wet vacuums, snow blower, etc.
• Removes trash to the garbage room and loading area.
• Sorts, collects and redelivers linen to the floors.
• Performs guest supply, cleaning supply, and linen inventory.
• Delivers and retrieves items to guest rooms and other departments of the hotel.
• Maintains flowers of the property as needed.
• Greet guests by name, provide direction and ensure guest satisfaction at all times.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Work/Educational Experience

• Must be 18 years or older
• High school diploma, GED, or equivalent experience
• Prior experience in housekeeping preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Essential Requirements

• Good communication skills.
• Attention to detail and organizational skills.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to handle numerous duties simultaneously.
• Flexible to work schedules.
• Willing to work as a team member.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• While performing the duties of this job, the Team Member is regularly required to talk or hear.
• The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least sixty (60) pounds, and prolonged sitting during the shift.

Language Skills

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability

• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.

Work Environment

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Note

• This job description is not intended to be all-inclusive.
• Team members may perform other related duties as required to meet the ongoing needs of the organization.
• This position requires a non-gaming registration.

Working at Resorts World

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.