Housing Stabilization Specialist Lead

About the role

• Division: Affordable Housing - Permanent Supportive Housing (PSH)
• Status: Exempt
• Reports to: Director of Supportive Services
• Supervises: Housing Stabilization Specialists
• Travel: Up to 50%

About the Role

The Housing Stabilization Supervisor provides leadership and oversight of National Church Residences' PSH Housing Stabilization Program. This role supervises Housing Stabilization Specialists and ensures residents receive high-quality, person-centered services that promote housing retention, successful tenancy, and long-term stability.

Key Responsibilities

• Supervise, coach, mentor, and develop Housing Stabilization Specialists.
• Monitor caseloads, documentation, service quality, and resident outcomes.
• Oversee housing stabilization and eviction-prevention efforts.
• Guide staff in addressing complex tenancy concerns, lease compliance, and housing barriers.
• Support Housing Retention Plans, home visits, wellness checks, and resident engagement.
• Partner with Property Management, Case Management, Clinical Services, and community providers.
• Monitor program performance, housing retention, and compliance metrics.
• Support quality improvement, program development, audits, and grant reporting.
• Ensure compliance with HUD, HIPAA, Housing First principles, and applicable regulations.

Qualifications

• Associate's degree in Human Services or a related field.
• At least 3 years of relevant experience in PSH, homelessness services, affordable housing, behavioral health, case management, housing stabilization, or a related field.
• At least 1 year of supervisory or team leadership experience.
• Experience collaborating with Property Management and interdisciplinary teams.
• Knowledge of Housing First, trauma-informed care, conflict resolution, eviction prevention, and housing retention.
• Strong leadership, communication, organizational, and problem-solving skills.
• Valid driver's license. Chemical Dependency licensure preferred.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx - 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers
• Company provided Life & ADD insurance and Disability coverage
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO) and 9 paid Holidays

*Programs vary depending on Full Time, Part Time or Contingent Status