HR Business Partner

About the role

We are seeking a hands-on Regional Human Resources Business Partner to support employees and leaders across the United States and Canada. This role will serve as a trusted HR generalist and advisor across employee relations, HR compliance, performance management, talent development, organizational effectiveness, and change management.

As part of the Global HR Business Partner organization, you will partner with functional HR Business Partners, HR Centers of Excellence, and leaders across product development, implementation and professional services, customer support, sales, operations, and corporate functions. You will help translate business priorities into practical people solutions that support growth, innovation, customer success, and operational excellence within an ERP software environment.

This role will also contribute to the advancement of AI-enabled HR solutions within the HR Business Partner Center of Excellence. You will identify opportunities to streamline HR processes, improve manager and employee experiences, and responsibly apply AI to increase efficiency, consistency, and data-informed decision-making.

What You Will Be Doing

• Serve as a trusted advisor to leaders and managers across the United States and Canada, providing guidance on employee relations, performance management, organizational effectiveness, talent planning, and change initiatives.
• Assess current and future workforce needs and translate business priorities into actionable HR strategies and programs.
• Provide day-to-day HR generalist support throughout the employee lifecycle, including onboarding, development, performance, mobility, engagement, and offboarding.
• Partner with leaders to establish clear performance expectations, address performance concerns, and implement effective coaching and improvement plans.
• Manage and resolve complex employee relations matters, including conducting timely, thorough, impartial, and well-documented investigations.
• Maintain working knowledge of applicable federal, state, provincial, and local employment laws and regulations across the United States and Canada.
• Partner with Legal and other HR leaders to manage employment risk, interpret legislation, update policies, and ensure consistent application of HR practices.
• Monitor employment law and regulatory developments and recommend appropriate updates to regional policies, procedures, manager guidance, and employee communications.
• Analyze workforce trends, HR metrics, engagement data, and employee feedback to identify risks and opportunities and develop practical recommendations for the US and Canada region.
• Support organizational change associated with business growth, technology adoption, restructuring, acquisitions, and evolving operating models.
• Partner with functional HR Business Partners and HR Centers of Excellence, including Talent Acquisition, Total Rewards, Learning and Development, HR Operations, HRIS, and Facilities.
• Design and deliver manager enablement, employee engagement, and communication programs that strengthen culture and improve the employee experience.
• Contribute to the development of scalable HRBP tools, playbooks, templates, and operating practices for a growing global software organization.
• Identify opportunities to use AI and automation to improve HR service delivery, manager self-service, policy navigation, case intake, reporting, documentation, and workforce insights.
• Support the CHRO with Environmental, Social, and Governance reporting and continuous improvement.
• Pilot and scale responsible AI solutions in partnership with HR Operations, HRIS, Information Security, Legal, and Data Privacy teams.
• Ensure AI-enabled HR solutions operate with appropriate human oversight, confidentiality, privacy, security, legal compliance, and bias-mitigation controls.
• Measure the impact of HR process improvements through efficiency, adoption, service quality, employee experience, and risk-reduction metrics.

What You Will Likely Bring

• 5+ years of progressive HR Business Partner or HR generalist experience; experience supporting a technology, SaaS, ERP, or other B2B software organization is strongly preferred.
• Broad knowledge of employee relations, performance management, talent management, organizational development, compensation practices, workforce planning, and employment compliance.
• Practical knowledge of United States and Canadian employment laws and HR practices, with the ability to recognize when legal partnership is required.
• Demonstrated experience conducting objective employee relations investigations and advising leaders through sensitive and complex situations.
• Experience supporting leaders and teams through organizational change, growth, restructuring, and evolving business priorities.
• Strong business acumen and the ability to understand how product, engineering, implementation, professional services, customer support, sales, and corporate teams contribute to an ERP software business.
• Experience working effectively in a global, matrixed organization and partnering across HR functions and business units.
• Strong analytical skills, including the ability to interpret HR data, identify trends, and convert insights into recommendations.
• Demonstrated interest in AI, automation, and continuous improvement, with the judgment to apply these tools responsibly.
• Excellent communication, coaching, influencing, and interpersonal skills.
• High emotional intelligence, discretion, sound judgment, and a service-oriented approach.
• Bachelor's degree in Human Resources, Business, Organizational Psychology, or a related field, or equivalent experience.
• PHR, SHRM-CP, SHRM-SCP, or comparable HR certification preferred.

What Will Set You Apart

• Experience supporting a high-growth ERP, SaaS, enterprise software, or technology-enabled services organization.
• Familiarity with software development, implementation, consulting, customer success, technical support, or recurring-revenue business models.
• Experience supporting distributed or multi-site teams across the United States and Canada.
• Demonstrated success using AI or automation to improve HR workflows, reporting, manager self-service, or employee support.
• Experience developing HRBP Center of Excellence resources, scalable processes, manager toolkits, or standard operating procedures.
• Strong customer-service orientation and the ability to balance employee advocacy, business needs, compliance, and operational efficiency.
• Experience using HRIS, people analytics, case management, survey, or workflow automation platforms.
• A continuous-improvement mindset and the ability to turn ambiguous business challenges into clear, scalable HR solutions.

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Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.