HR Leave Records Administrator - Department of Safety

Target Pay Range

$27.89 - $37.00 per hour.

The City and County of Denver offers a hybrid work model, requiring employees to work onsite or in the field at least three days per week, with the flexibility to work remotely from a designated location within Colorado on the remaining days.

Job Responsibilities Will Include

• Utilization of LeaveSource and Qcera systems to ensure accurate and timely entry of leave information, conduct data quality audits, and proactively identify and correct discrepancies.
• Managing a high-volume caseload of approximately 160-200+ employee leave cases, including Family and Medical Leave Act (FMLA), disability, and other applicable leave programs, while ensuring compliance with federal and state regulations and City policies.
• Reviewing medical certifications, determine employee eligibility, and independently approve or deny leave requests in accordance with established guidelines and applicable laws.
• Communicating with employees throughout the leave process, providing guidance on required documentation, eligibility, deadlines, and return-to-work expectations.
• Coordinating with employees, supervisors, Human Resources, and other stakeholders to support leave administration, return-to-work processes, and accurate, timely payroll processing.
• Maintaining accurate, thorough, and confidential case records while ensuring compliance with medical privacy requirements and employee confidentiality standards.
• Evaluating complex leave situations, exercise sound judgment, and develop appropriate solutions in compliance with FMLA and other applicable regulations.
• Monitoring case activity, deadlines, and required actions to ensure timely processing and resolution of leave requests.
• Assisting in developing and delivering training and educational resources related to leave policies and procedures while providing clear, professional communication to employees, leadership, and internal and external stakeholders.
• Performing other duties as assigned.

Our Ideal Candidate Will Have

• Experience entering data into a cloud-based leave management system tracking both absences and payroll data.
• Strong understanding of FMLA, the Americans with Disabilities Act (ADA), and applicable leave regulations, including employer responsibilities, compliance requirements, and practical application.
• Experience administering FMLA and other employee leave programs, preferably utilizing a cloud-based leave management system.
• Demonstrated ability to manage a high-volume caseload, prioritize competing demands, meet critical deadlines, and maintain accurate records in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills, with the ability to navigate sensitive conversations, actively listen, resolve concerns, and provide respectful, supportive service.
• Ability to independently assess complex situations, interpret policies and regulations, exercise sound judgment, and identify appropriate solutions.
• Strong computer skills, including proficiency in Microsoft Office applications such as Outlook, Word, and Excel, with the ability to efficiently navigate electronic case management systems.
• Ability to maintain accurate documentation, identify discrepancies, and appropriately handle sensitive employee and medical information.
• Strong teamwork skills with the ability to build positive working relationships, adapt to changing priorities, and contribute effectively in a dynamic, deadline-driven environment.

Below are the minimum requirements used to determine eligibility for this position:

• Education: Graduate from high school or possession of a GED, HiSET or TASC Certificate
• Experience: Two (2) years experience in a leave administration environment
• Education/Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
• License/Certifications: None

Ch3011 HR

Leave Administration Coordinator

To view the full job profile including position specifications, physical demands, and probationary period,

• Position Type
• Unlimited
• Position Salary Range $27.89 - $43.23
• Target Pay

Based on Experience and Education

• Agency
• Department of Safety
• Redeployment during Citywide Emergencies

Additional information

City and County of Denver e mployees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

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Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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