HR Operations Coordinator

About the role

• Job Title: HR Operations Coordinator
• Department: HR
• Reports To: HR Manager
• Location: Hybrid, In-Office in Boston, MA
• Employment Type: Full-Time, Non-Exempt

Overview

The HR Operations Coordinator is the first point of contact for employee HR questions and keeps Allied's day-to-day HR processes running accurately and on time. This role manages the HR inbox, supports benefits and leave administration, and maintains the data, documentation, and tracking that help the HR team work effectively. It's a great fit for someone early in their HR career who is organized, responsive, and eager to learn.

Work Environment

This position is currently performed primarily remotely from the employee's home office. In-office or in-person collaboration is required as business needs dictate. Currently, in office expectations are 1x per week, work location arrangements are subject to change.

Key Responsibilities

HR Inbox & Employee Support (approx. 30%)

• Manage the HR inbox, responding to all requests within 24 hours, answering routine questions, and routing requests to the appropriate HR team member
• Respond to employment and income verification requests
• Answer first-week questions from new hires on benefits, policies, and systems, in partnership with Talent Acquisition
• Maintain FAQs and self-service resources to reduce repeat questions

Benefits & Leave Support (approx. 30%)

• Process benefits enrollments, qualifying life events, terminations, and eligibility changes for US and Canada employees
• Prepare benefits invoices for review, flagging discrepancies for the HR Manager
• Track leaves of absence, maintain leave records, and send standard employee communications
• Support open enrollment logistics, including system setup, communications, and employee questions
• Handle protected health information in line with HIPAA privacy and security requirements

HR Operations & Data (approx. 25%)

• Coordinate offboarding, including system changes, documentation, benefits terminations, and COBRA notices
• Enter employee changes in Rippling based on approved memos, partnering with the Payroll & Accounting Coordinator on timing
• Maintain accurate employee data in Rippling and run standard reports
• Submit and track Rippling support tickets on behalf of the HR team

Compliance & Program Support (approx. 15%)

• Track mandatory and manager training completion and send follow-up reminders
• Track policy and handbook acknowledgments
• Maintain HR files and documentation according to filing and naming standards
• Support HR programs and projects, including performance review cycles and open enrollment

Qualifications

• Bachelor's degree or equivalent experience
• 1-2 years of experience in HR, benefits, or an administrative role
• Experience with an HRIS or similar system; Rippling a plus
• Intermediate Excel or Google Sheets skills
• Strong written communication and a service-oriented approach
• High attention to detail and discretion with confidential information
• Ability to manage a high volume of requests and meet deadlines

Preferred Qualifications

• Exposure to benefits administration or leave tracking
• Interest in pursuing SHRM-CP or PHR certification
• Experience in an agency, entertainment, or other fast-paced environment

Key Competencies

• Attention to detail
• Communication
• Judgement & Decision making
• Problem solving
• Prioritization of deadlines, ongoing requests, and projects
• Ability to use AI responsibly, including evaluating accuracy, protecting confidential information, and applying appropriate human review and judgment

Compensation

• Base salary range: $50,000 - $60,000, commensurate with experience

Benefits

• At Allied Global Marketing, we offer a comprehensive benefits package designed to support our employees' health, financial security, and overall well-being.
• This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and additional programs to support work-life balance.
• Benefits eligibility and offerings may vary based on role, location, and employment type.