HR Operations Coordinator

About the role

Location: St. Louis, MO

Schedule: Monday - Thursday Onsite; Friday Remote

• Must be comfortable working in a pet-friendly environment

About This Role

The HR Operations Coordinator supports day-to-day HR operations across multiple sites, serving as a resource for employees, HR partners, and other key stakeholders. Responsibilities include responding to HR inquiries, providing systems support, maintaining personnel records, coordinating training, and processing employee lifecycle and pay-related transactions. The role ensures confidentiality, regulatory compliance, and accurate, timely HR documentation while supporting process improvements and HR initiatives.

What You'll Do

• Perform routine HR transactions and correspondence in alignment with customer requests and requirements.
• Process and maintain documentation related to employee lifecycle activities, including employment changes, and other HR records.
• Manage employee lifecycle transactions in a timely manner, including job requisitions, position changes, organizational updates, and separation or retirement processes.
• Assess customer needs, gather relevant information, and provide guidance or resolution options while navigating multiple HR systems and applications.
• Support high-volume workloads for assigned client groups.
• Serve as a communication liaison by identifying and sharing departmental trends, concerns, and improvement opportunities with HR Leadership, Factory HR, and HR partners.
• Collaborate regularly with HR teams through ongoing communication, participation in team calls, and support with reporting and escalations as needed.
• Create, maintain, and continuously improve departmental processes and documentation.
• Build and maintain strong working relationships with key stakeholders and team members to support efficient and effective processes.
• Help ensure the accuracy and integrity of employee records, including completion of Form I-9 verifications.
• Conduct New Hire Orientations as needed.
• Perform additional duties as assigned.

What You Bring

• High School diploma or GED equivalent required.
• Bachelor's degree in human resources or related discipline preferred.
• Combination of education/experience, in a human resources environment helpful.
• 3+ years of customer service-related experience.
• 1+ years prior experience in the field of Human Resources preferred.
• Proficiency in Microsoft tools, including Outlook, Excel, and Power Platform (preferred).
• Ability to manage a high volume of transactions within HR systems, including employee and manager inquiries, transfers, promotions, terminations, leaves of absence, and payroll/timekeeping issues.
• Demonstrates strong learning agility and adaptability in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Collaborative team player with the ability to work effectively across groups.
• Strong organizational skills with the ability to manage multiple priorities and responsibilities while maintaining accuracy.

Compensation & Benefits

• Up to $31 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance