HR People and Culture Generalist

About the role

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We're a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.

Our people should feel the difference too. Getting help with benefits, a leave, or a tricky manager question should be clear, quick, and human.

We're looking for an HR People and Culture Generalist to be the hands-on HR partner for our US employees and managers, and our People & Culture presence in the San Francisco office. You'll report to our Principal People Partner.

This is a hybrid role, with at least three days a week in our San Francisco office, including Wednesdays.

What You'll Do

You'll own the day-to-day of the US employee experience, from someone's first day to their benefits, their leave and their growth. The job is to solve the problem in front of you, then make the process better for the next person.

You'll be expected to

• Own US benefits administration: enrollments, qualifying life events and open enrollment, working with our benefits broker and internal teams to resolve issues
• Coordinate US leaves, guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work
• Deliver a welcoming onboarding experience as the local point of contact for new hires in San Francisco
• Build strong relationships with managers through regular one-on-ones, practical guidance and spotting concerns early, partnering with the Principal People Partner on sensitive matters
• Be a first point of contact for employees, giving clear, approachable answers on people policies, programs and processes
• Keep employee data accurate in our HRIS and handle confidential information with care
• Support company-wide performance cycles and engagement programs, and bring our values to life in the SF office
• Improve how we work: find the root cause, fix the process, and use data and AI to make it simpler

You Will Be a Match If

• You've worked hands-on as an HR Generalist or in People Operations, and you like being close to employees and managers
• You know US benefits administration first-hand: enrollments, life events, open enrollment and working with providers and brokers
• You have working knowledge of US and California employment requirements, and you know when to bring in a specialist
• You use sound judgment in sensitive situations and difficult conversations
• You explain policies and processes clearly, and you follow through until the issue is resolved
• You're resourceful and comfortable with ambiguity. You'd rather build the process than wait for one
• You're curious about AI and already look for ways to use it in your work

You Might Be a Good Fit If

• 3+ years of experience in an HR Generalist, People Operations or similar role
• You've worked at a startup or high-growth company and helped build things from scratch
• You're comfortable using data to find insights that drive action
• You care about making every employee feel they belong, in policy and in everyday practice

Compensation

The expected base salary range for this role is

United States (San Francisco / Bay Area): USD $113,400 - $162,000

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

More About TextNow

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is.

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our Benefits & More

• This is a brief overview of the benefits that TextNow offers employees.
• More complete details can be found in TextNow's Benefit Guide and legal plan documents, which are available on or shortly after your start date.
• Benefits may change from time to time at TextNow's discretion.

• Free phone service
• Strong work-life blend
• Employee stock options
• Unlimited vacation
• 12 paid holidays per year
• Competitive compensation
• Health, dental, and vision benefits
• Short-term & long-term disability coverage
• $750 annual wellness benefit or healthcare spending account
• RRSP matching (Canada) | 401(k) (USA)
• Parental leave for eligible employees
• Learning & Development opportunities
• Company travel for team events, off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences.

Diversity & Inclusion

• Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work.
• We're all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we'll make TextNow better for everyone.