HR Service Center Analyst

The key responsibilities of the role include

• Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.
• Portrays a positive, professional, customer and delivery orientated image of the company.
• Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
• Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.
• Ensures appropriate documentation for HR Services processes are up-to-date.
• May be responsible for training other HR Service Center analysts.

Skills/ Qualifications

• Relevant work experience in human resources
• Excellent oral and written communication
• Customer service orientation
• Analytical and possess problem solving skills
• Detail oriented
• Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.)

Must be able to work the hours of 7am-4pm (GMT-7)

The successful candidate will benefit from having

• Workday experience a plus
• A College or University degree

Working Model: Hybrid (#LI-Hybrid)

• We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
• #LI-EA1

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.