HR Shared Services Specialist - Benefits Operations (Tier II)

About the role

We anticipate the application window for this opening will close on - 12 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic's HR Shared Services Team is helping define the future of HR by delivering scalable, high-quality support that enhances the employee experience and drives operational excellence. The team executes standardized HR processes and partners across Human Resources, Payroll, Benefits, and external vendors to provide consistent, efficient service while advancing continuous improvement, automation, and process excellence.

This role is based at Medtronic's headquarters in Minneapolis, Minnesota. The position follows a flexible work model with four days onsite and one day remote per week.

The HR Shared Services Specialist delivers employee support for benefits, leave, disability, and related HR programs while ensuring accurate transaction processing, strong data integrity, and a positive employee experience. This role partners across HR, Payroll, and external vendors to resolve issues, administer programs, support compliance activities, and identify opportunities to improve processes, systems, and service delivery.

Primary Responsibilities

• Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA).
• Process employee benefit enrollments, qualifying life event changes, terminations, and related transactions with accuracy and timeliness.
• Administer disability and leave programs, including Short-Term Disability (STD), Long-Term Disability (LTD), Family and Medical Leave Act (FMLA), and company leave policies.
• Serve as an escalation point for employee and manager inquiries related to benefits, leave, disability, and time-off programs.
• Partner with HR, Payroll, vendors, and third-party administrators to research, resolve, and communicate complex cases.
• Audit transactions, records, and system data to ensure compliance, data integrity, and accurate processing.
• Generate reports and support compliance reviews, documentation updates, testing activities, and HR projects.
• Identify and implement process improvements, automation opportunities, and system enhancements that improve service delivery and operational efficiency.

Required Qualifications

• High School Diploma or equivalent and 2+ years of experience in employee benefits, leave administration, disability programs, or HR service delivery processes OR an advanced degree.
• Experience administering employee benefits, leave, or disability-related transactions.
• Experience using Human Resources Information Systems (HRIS) and case management or benefits administration systems.
• Experience working with confidential employee information while maintaining data accuracy and compliance.

Preferred Qualifications

• Experience in an HR shared services environment supporting benefits and leave administration in a Tier II capacity.
• Experience administering U.S. benefits and leave programs, including Employee Retirement Income Security Act (ERISA), Health Insurance Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), FMLA, and Affordable Care Act (ACA) processes.
• Experience with Workday, Microsoft Excel, and Microsoft Power Automate for reporting, workflow optimization, and automation.
• Experience partnering with benefits carriers, third-party administrators, payroll teams, and external vendors to resolve complex employee issues.
• Experience with process improvement initiatives, system testing, and creation of standard operating procedures, knowledge articles, or process documentation.

Additional information

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package:

• A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Salary ranges for U.S (excl. PR) locations (USD):$64,000.00 - $96,000.00
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

• The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California.
• The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
• Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Regular employees are those who are not temporary, such as interns.
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
• Please note some of the above benefits may not apply to workers in Puerto Rico.