HR Solutions Employee Advisor

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

As an HR Solutions Employee Advisor, you will be the frontline support role for Trane Technologies' HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. As an HR Solutions Employee Advisor, you will be responsible for assisting the Trane Technologies Employee (Active/Retired) population.

What you will do

• Be able to assist 35+ employees per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs
• Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible
• Follow up with customer issues to guarantee prompt resolution
• Ability to multitask and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision-making skills
• Document each interaction accurately with customer case system
• Instill trust and confidence while working with customers to overcome challenges
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

What you will bring

• Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)

Ideally, you would also be familiar with one or more of the following

• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
• Must have ability to work as part of a team
• Must be able to be self-directed as needed
• Must be detail oriented with a strong commitment to quality assurance
• Must be able to manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Annual Base Salary Range or Hourly Base Pay Range

• $36,300.00 - $52,290.00
• Compensation Type: Exception Hourly
• Incentive Eligible: No
• Sales Commission Eligible: No