HRL Office Assistant (Student)

About the role

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

• Department: Housing Assignments Support
• Time Type: Part time
• FLSA Status: Non-Exempt

Summary

The Office Assistant (OA) is a student staff position in Housing & Residence Life (HRL) within American University's Division of Student Affairs. Reporting to the Housing Assignments team, the OA delivers responsive, professional customer service and administrative support that sustain daily office operations. The OA contributes to a welcoming, well-informed experience for students, families, and campus partners and collaborates with professional and student staff across HRL.

Essential Functions

• Serve as the primary point of contact for students, families, and visitors to the HRL office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Process forms and complete administrative tasks with attention to detail and adherence to established deadlines.
• Maintain the confidentiality of student records and sensitive information in accordance with the Family Educational Rights and Privacy Act (FERPA) and departmental standards.
• Support special projects, including document managing and the review of HRL communications and website content for accuracy and consistency.
• Provide logistical support for departmental events, meetings, and training sessions.
• Perform other related duties as assigned.

Position Type/Expected Hours of Work

• Part-time.
• 10 - 20 hours per week.

Salary Range

• $18.40 per hour.

Required Education and Experience

• Current enrollment as a undergraduate or graduate student at American University.
• Minimum cumulative GPA of 2.25, maintained for the duration of employment.
• Demonstrate organizational, written and verbal communication, problem-solving, and customer service skills.
• A high standard of professionalism, dependability, and discretion in handling confidential information.

Preferred Education and Experience

• Previous experience in customer service, reception, or an office environment.
• Proficiency with Microsoft.
• Familiarity with American University's residential communities.

Additional Eligibility Qualifications

• Shifts are scheduled during office hours: 9 AM to 5 PM, Monday through Friday. Potential for non-traditional hours.

Other Details

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.