Human Resources and Payroll Manager

About the role

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

The Human Resources (HR) and Payroll Manager oversees payroll, benefits, recruiting support, and onboarding while supervising assigned personnel. This role ensures accurate payroll and employee records, benefits administration, HR system integrity, regulatory compliance, and timely reporting. The manager supports employees and leaders while identifying opportunities to improve department processes.

Duties/Responsibilities

• Supervise assigned HR personnel responsible for payroll, benefits, onboarding, and related areas; coordinate workloads, provide guidance, and monitor accuracy and deadlines.
• Oversee semi-monthly payroll, quarterly bonuses, off-cycle and retroactive payroll runs, commissions, and other incentive payments.
• Verify time records, pay changes, deductions, and adjustments before processing.
• Manage employee tax withholding and direct deposit changes, garnishments, child support orders, and other payroll deductions.
• Oversee payroll tax filings, monthly payroll and General Ledger reconciliations, year-end W-2 processing, and related documentation.
• Administer employee benefits programs, including insurance, 401(k), and paid time off.
• Coordinate enrollment, changes, deductions, reporting, and reconciliations with benefits providers and third-party administrators.
• Coordinate onboarding and employee status changes, including pay adjustments, transfers, promotions, and terminations, across HR systems and the Tower Loan Operating System (TLOS).
• Maintain secure and accurate personnel records.
• Support recruiting activities, including job postings, candidate communication, job descriptions, and guidance to managers on recruiting practices and system use.
• Administer and track annual performance reviews and related follow-up activities.
• Prepare and analyze payroll, benefits, recruiting, turnover, retention, and multi-state workforce reports to support HR and operational decisions.
• Maintain HR information system data integrity, troubleshoot system or process issues, support audits, and recommend improvements to reporting and workflows.
• Monitor and support compliance with applicable payroll, benefits, employment, unemployment, and employee separation requirements across operating states.
• Respond to employee and management questions, communicate HR procedures, and resolve or escalate concerns appropriately. Collaborate with internal departments and external vendors.
• Perform all other duties as assigned.

Required Skills/Abilities

• Strong numerical, analytical, organizational, and problem-solving skills, with attention to detail and accountability for accurate results.
• Advanced Microsoft Excel skills, including lookup functions, SUMIFS, pivot tables, conditional formatting, and data validation; proficiency with Microsoft Office Suite and HR information systems (HRIS).
• Ability to manage competing priorities, plan ahead for deadlines, review work, and resolve discrepancies promptly.
• Effective leadership, collaboration, and written and verbal communication skills.
• High standards of integrity, discretion, and ethical conduct when handling confidential employee information.
• Ability to adapt to changing policies, procedures, systems, technologies, and compliance requirements.

Education and Experience

• Associate degree in HR, Business Administration, or a related field required; bachelor's degree preferred.
• At least two years of experience in payroll, benefits, or HR, including hands-on payroll experience, and a minimum of two years of management experience required.
• At least one year of recruiting or related HR experience required.
• Working knowledge of payroll tax administration and applicable federal and state HR and payroll requirements required.
• Experience with HRIS and recruiting systems required; Workday, benefits vendor coordination, or SHRM-CP certification preferred.

Physical Requirements

• Stand, walk, and/or sit for eight (8) hours a day.
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

Additional information

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.