HVAC Branch Service Manager

Hvac

Branch Service Manager-Supporting Data Center Growth

At Johnson Controls, you will help deliver smart, healthy, and sustainable building solutions that support customers every day. In this role, you will lead the local HVAC service business supporting Data Center Growth with a strong focus on customer satisfaction, safety, and profitable performance.

You will guide branch service processes, support team execution, and help ensure the service organization runs efficiently and consistently.

Role Overview

This role owns the day-to-day service business processes and team management needed to meet customer satisfaction and financial objectives. You will foster a safety-first culture for the branch, support the use of business processes and service applications, and help drive the proficiency and performance of branch support staff.

What you'll do

• Own the day-to-day tactical local HVAC service business supporting data center growth, and help ensure high customer satisfaction and positive business results.
• Work with HVAC Truck Based Service Managers and Customer Service Representatives to forecast, analyze, and drive service business performance across all lines of service business.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Provide coaching and support to branch service teams on day-to-day business processes, business standard methodologies, and service applications.
• Respond to indicators of risk or performance gaps with training, resources, and practical ideas to help mitigate issues.
• Serve as the subject matter expert for service business processes and applications during actualization and ensure training, communication, measurement, and reinforcement of those processes.
• Implement and maintain delivery standards aligned with BSNA objectives for balanced, profitable growth.
• Support customer satisfaction, service team business plans, and account management activities within the branch service organization.

How you'll do it

• You will own outcomes with accountability, safety, and integrity while ensuring the branch service operation is managed with consistency and discipline.
• You will stay close to the work and remove obstacles for customers by understanding daily service issues, responding quickly, and helping teams execute the right process at the right time.
• You will use candor and problem-solving to improve every day, turning performance signals into coaching, process reinforcement, and practical action.
• You will win as one team by building trust across branch support staff, Truck Based Service Managers, Customer Service Representatives, and other service stakeholders.
• You will use service applications, business process controls, and financial information to keep work organized, visible, and aligned to branch goals.
• You will balance customer needs and financial objectives by prioritizing work based on business impact and execution urgency.
• You will communicate clearly, follow through on commitments, and support a culture of continuous learning and operational consistency.

Required

• Minimum of 5 years of proven experience managing service operations and/or service dispatch or scheduling.
• Equivalent combination of education and HVAC industry experience.
• Minimum of 5 years of HVAC commercial industry experience with progressing responsibility.
• Ability to work independently with strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to connect effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact and desired business goals.
• Demonstrated written and verbal communication skills.
• Experience with basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and influence diverse teams to accomplish tasks and goals.
• Ability to use service management software and financial accounting systems.

Nice to Have

• Bachelor's degree
• If you are ready to help lead a high-performing HVAC service branch, we encourage you to apply.

Hiring Salary Range

$103,600k-145k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.